Dispatcher ll

Apply now Job no: 500352
Work type: USPS (Staff)
Location: Main Campus (Orlando)
Categories: Law Enforcement/Health & Safety

Classification Title:

Dispatcher ll

Job Description:

Receives and evaluates calls from the public requesting police assistance of both 9-1-1 emergency and non-emergency natures. Operates Computer Aided Dispatch (CAD) and Records Management systems to record and retrieve data relevant to requests for police and non-police service calls. Operates 800 MHz Radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units. Provides police and non-police units with necessary information to accomplish their tasks. Coordinates police information with other local law enforcement agencies. Answers all in-coming calls on business line, take messages and/or transfer call appropriately.


Police Department

Work Schedule:

Shift work; Must be able to work nights, weekends and holidays; Shifts are 7a-3p; 3p-11p; 11p-7a

Type of Appointment:


Expected Salary:

$36,841 to Negotiable

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant dispatch experience. Must possess NCIC and FCIC certifications. Completion of an appropriate 911 emergency dispatcher training that meets the requirements of current Department of Health Public Safety Telecommunicator course.

Preferred Qualifications:

  • Knowledge of multi-line telephone system, radio, and other computer equipment, and its operation.

  • Knowledge of jurisdiction geography, University geography, and associated landmarks.

  • Knowledge of all equipment and resources available for processing both non-emergency and emergency requests.

  • Knowledge of the appropriate ways of dealing with individuals in crisis situations.

  • Knowledge of public records laws and dissemination of records information relating to students and law enforcement.

  • Ability to organize, prioritize and reach closure on multi-functional tasks.

  • Ability to learn varied technical tasks readily and adhere to prescribed rules, regulations, policies and procedures.

  • Ability to respond to the public in a calm, effective manner.

  • Ability to work effectively with co-workers and the general public.

  • Ability to work efficiently in a stressful environment.

  • Ability to discern emergency from non-emergency situations under time constraints.

  • Ability to make decisions and function effectively in high stress emergency situations.

  • Ability to develop telephone attitudes: sincerity, interest, friendliness, confidence, and courtesy.

  • Ability to maintain security and confidentiality.

Additional Application Materials Requirements:

Please attach resume.

For preferred consideration please upload Department of Health Public Safety Telecommunicator course certificate.

Special Instructions to Applicants:

Individuals will be subject to extensive background check. Please attach resume.

Veteran’s Preference

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at: http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.


The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.


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Applications close:

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