Reports to the Associate Director of College IT Infrastructure around the design, deployment, interoperability, documentation, maintenance, and uptime assurance of the systems and services for the College of Medicine and affiliated entities. Individual coordinates with peer technical departments, end-users, and vendors to ensure system optimization and managing the expectations of students, faculty, researchers, clinicians, and administration.
• Provide top-tier system administration and oversight for the planning, design, installation, implementation, and maintenance of the core and unique systems and services for the College of Medicine and affiliated programs.
• Assess system requirements to perform installations and customizations of core systems as well as unique services, with consideration to connectivity, interoperability, and performance quality assurance.
• Perform incident response in cooperation with clients and peer units, as appropriate to core systems and services.
• Responsible for the regular monitoring of services and ensuring optimal uptime is achieved, through regular activity review and utilization of implemented tools.
• Coordinate systems resource access for client audience through Firewall Requests and port configurations.
• Core Systems/Tools administered include, but are not limited to: Windows Server OS, Active Directory, ServiceNow Ticketing System, DHCP Services, AGPM, SCCM/MECM, SCOM, AirWatch, JAMF, Intune, PowerBI, Secure Printing, etc.
• Coordinate with Health IT Leadership to develop and maintain a sustainable, scalable, and consistent service model across the enterprise systems.
• Capture and fully document system requirements, configurations, dependencies, and interconnectivity.
• Provide Health IT Leadership with current technical documentation, User Guides, Standard Operating Procedures (SOPs), analytical reports, and updates on information technology service efforts for the organization.
• Maintain currency of noted systems effort and communicate the Health IT Service Catalog for Enterprise Systems, pertaining to standardization of services, softwares, and devices offered and supported.
• Adhere to and embrace organizational strategies around project and change management processes by serving in the Change Requester and Change Owner roles as needed, utilizing Health IT change management tools.
• Utilizes university/college service ticketing systems for incident tracking, request fulfillment, and provide effective communications and documentation for clients.
• Upholds compliance with all applicable college, university, state, and federal policies, procedures, guidelines, regulations, and laws.
• Facilitates vendor management efforts for systems support, enhancements, and service renewals.
• Align technical and business practices, identifying opportunities for process improvement to support strategic efforts and delivery of innovative solutions.
Outreach, Education and Training:
• Provides guidance and training to clients and peers on functionality, standards, and usability of supported systems.
• Coordinate strategic efforts between Health IT, UCF IT and other university technical offices in the development and enforcement of department, college and university policies, procedures, and best practices. Build and strengthen relationships to align efforts across organizations, promoting inclusion.
• Ensure open collaborative interactions between all IT units, vendors, and health partners to ensure transparency and completeness in communications, building awareness and a sense of common purpose around Health and Information Technology.
• Maintain advanced working knowledge of current and future state of the college's systems a well as technical trends, through regular research, forum monitoring, educational programs, and conference participation, as it pertains to the academic, medical, and research environments.
• Represent Health IT at college/university/external technical committees/forums. Seek opportunities to increase efficiency (software licensing, economies of scale procurement, standardization, redundant efforts and resources).
Other duties as assigned:
• Contributes to the overall success of the College by performing all other duties and responsibilities, as assigned.
• Job duties will apply to all areas of the College of Medicine and affiliated entities as appropriate. There will be limited interaction with AHSC components and teaching hospital for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus.