Application Systems Analyst I

Apply now Job no: 500447
Work type: Administrative & Professional
Location: Main Campus (Orlando)
Categories: Information Systems/Technology, Engineering/Computer Science, Other

Classification Title:

Application Systems Analyst I

Job Description:

This position will support core constituent relationship management (CRM) and engagement business application needs of the organizations that use Salesforce Cloud technologies such as Sales, Service, and Marketing Cloud in conjunction with other Salesforce staff.

Responsibilities for this position include:

  • Under direction, develop and Configure various Salesforce Cloud Technologies - Sales, Service, and Marketing Cloud (Salesforce Automation - Flows, Process Builder, Workflow rules, Apex, Triggers, Lightning Web Components, Visualforce, Einstein Analytics, AMPScript, and Data Extensions).
  • Perform extensive testing and validations on proof-of-concept solutions developed by the Salesforce Team in Salesforce CRM and Marketing Cloud.
  • Configure and use third-party applications and integrations within the Salesforce ecosystem.
  • Support and manage Marketing Cloud configuration including email Studio, Automations, and Journey builder.
  • Continually analyze, audit, and maintain data integrity of records to ensure consistent and correct data is in the system, manage duplicate data and merge data where necessary.
  • Support user provisioning, de-provisioning, adoption, and training.
  • Develops complex Salesforce CRM reports and Marketing Cloud Data Extensions with a complete data model understanding based on business requests (executive feedback, work summaries, communications, lists, etc.).
  • Provide Tier 1 and 2 Technical Salesforce CRM and Marketing Cloud Support, track all technical support requests and ensure timely resolution or escalations.
  • In conjunction with other Salesforce staff - Document and gather business requirements.

 

*This is a reposted position. Previous applicants are still being considered and do not need to reapply.*

Department:

UNDERGRADUATE STUDIES - Regional Campus Operations

Work Schedule:

Monday – Friday; 8:00 AM-5:00 PM

Type of Appointment:

Regular

Expected Salary:

$64,518 to Negotiable

Minimum Qualifications:

Bachelor's or Master's degree and 0+ years of relevant experience.

Preferred Qualifications:

  • 1+ years of relevant Salesforce project experience.
  • Experience with Agile Project Development.
  • Experience with building complex custom reports by interpreting business requests and performing basic analysis on data for reporting purposes.
  • Experience in Marketing Cloud Data Model and Automations.
  • Experience with Salesforce Automation - Flows Process Builder, Workflow rules, Apex, Triggers, Lightning Web Components, Visualforce, Einstein Analytics, AMPScript, Data Extensions, etc.
  • Salesforce Certification a plus.
  • Experience with the Education Data Architecture (EDA) managed package.
  • Understanding in integration concepts - API, ETL, 3rd Party Integrations, Integration platforms (IPaaS).
  • Excellent communication and customer service skills, as well as personal initiative and an ability to work well with peers and staff.
  • The ability to clearly and effectively explain and provide understanding on complex technology concepts as they relate to business processes to the general staff.

Additional Application Materials Requirements:

N/A

Special Instructions to Applicants:

*This is a reposted position. Previous applicants are still being considered and do not need to reapply.*

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at: http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

 

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Applications close:

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