Student Coach II

Apply now Job no: 500773
Work type: Administrative & Professional
Location: Main Campus (Orlando)
Categories: Academic Advising/Support

Classification Title:

Student Coach II

Job Description:

The University of Central Florida's (UCF) Online Connect Center is searching for five Student Coach II. The Student Coach II is a professional position that provides an enhanced level of coaching support to prospective and current UCF Online students. Student Coach II will deliver support for students at all program levels, and will be knowledgeable in all aspects of the student experience to include: recruitment, enrollment, coaching, student services, and retention. Working collaboratively with teams of professionals and with academic program partners, the Student Coach II will used enhanced coaching methodologies to develop ongoing coaching relationships with prospective and current UCF students to provide early integration, ongoing support, degree progression, and goal completion.

Responsibilities and duties include, but are not limited to:

  • Provides coaching to prospective, transitioning, and currently enrolled students.

  • Demonstrates ability to use enhanced coaching techniques and methodologies to successfully advance the students.

  • Develops and implements highly proactive outreach services to current students; focused on retention and success.

  • Serves as Coach Liaison to academic program partners, committees, and leadership.

  • Interfaces regularly with university college departments and faculty.

  • Ensures timely turnaround of services, meeting established unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics.

  • Other tasks as assigned.

*This is a reposted position. Previous applicants are still being considered and do not need to reapply.*

Department:

AA-Digital Learning

Work Schedule:

40 hours per week, within the hours of operation of the Online Connect Center (Monday – Friday; 7:00 AM-7:00 PM & Saturday 10:00 AM-2:00 PM).

Type of Appointment:

Regular

Expected Salary:

$36,841 to $45,130

Minimum Qualifications:

Bachelor's degree and 2+ years of relevant experience, or a Master's degree.

Preferred Qualifications:

  • Previous experience working at an institution of higher education.
  • Previous Salesforce experience.
  • Previous customer service or coaching experience.

Additional Application Materials Requirements:

*This is a reposted position. Previous applicants are still being considered and do not need to reapply.*

Special Instructions to Applicants:

UCF requires all applications and supporting documents to be submitted electronically through the Human Resources website, www.ucf.edu/jobs/.

NOTE: Please have all documents ready when applying so they can be attached at that time. Once the online application submission process is finalized, the system does not allow applicants to submit additional documents at a later date.

Florida Clause:

Unless explicitly stated on the job posting, it is UCF’s expectation is that an employee of UCF will reside in Florida as of the date the employment begins.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research related positions, UCF is required to conduct additional screening.  Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, post-doctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates. 

These requirements do not apply to U.S. citizens or U.S. permanent residents if the employment or training was/is through an agency of the U.S. Government.  For more information on what information must be provided and the screening process, please see: https://corona.research.ucf.edu/screening-process-for-research-positions/.

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at: http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

 

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