OPS Medical Office Assistant - UCF Health

Apply now Job no: 501082
Work type: OPS (Temporary)
Location: Main Campus (Orlando)
Categories: Medicine

Classification Title:

OPS Medical Office Assistant - UCF Health

Job Description:

The OPS Medical Office Assistant position will be cross trained to perform clinic receptionist, medical records, and patient scheduling duties at one of the UCF Health locations.

Clinic Receptionist:

  • Greets incoming patients and medical representatives.
  • Initiate’s patient encounter upon check-in and manages patient flow.
  • Manages UCF Health phone calls for patients.
  • Schedules and confirms patient appointments within Electronic Medical Records (EMR) system. Updates and verifies patient insurance information and file comments.
  • Collects balances and co-payments.
  • Posting payments and reconciliation. Addresses patients’ questions and concerns.
  • Maintains cleanliness and appearance of waiting rooms (stocks refreshments, etc.).

Medical Records:

  • Reviews and scans all patient records/documents to ensure all completeness and correctness in patient’s chart.
  • Processes, separates, and delivers daily incoming/outgoing inner office mail and mail received by the post office to appropriate physicians or staff members.
  • Processes requests for patients, providers, and outside entities following HIPAA guidelines.
  • Classifies, indexes, files, and retrieves medical records; full cycle maintenance.
  • Provides charts/documents requested for use in legal actions, following patient consent and confidentiality protocols.
  • Follows up with physicians to ensure timely processing of requested records/documents.


  • Performs pre-registration or registration and schedules appointments with appropriate appointment attributes. Responds to scheduling changes/cancellations in a timely manner.
  • Consult with clinical resources in clinically complex situations. Updates supervisor and clinical team on scheduling challenges. Answers incoming phone calls and triages patients based upon department specific algorithms while collaborating across all service lines.
  • Fills cancellations and openings in schedules; maintains an accurate waiting list when appropriate. Monitor, track and call all patient no shows.
  • Other duties as assigned.



Hours of work:

8:00 AM-5:00 PM

Work Schedule:

Monday to Friday; Hours and location of work may flex based on scheduling and coverage needs. Regular and reliable attendance is expected.

Type of Appointment:

OPS (Temporary)

Hourly Rate:


Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications:

  • Previous front desk experience, in a fast-paced environment (clinic setting).
  • Ability to maintain positive customer service at all times; effective communication and listening skills.
  • Detail-oriented with ability to multi-task.
  • Ability to work in a fast-paced, metric-driven environment.

Additional Application Materials Requirement:


Special Instructions to Applicants:

UCF Health is seeking to hire multiple positions.

Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

This position may be expected to float and work at any of the two UCF Health locations: Quadrangle in Orlando (Close to Main Campus) or Gateway in Lake Nona.

Benefit Eligibility:

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off. 

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at: http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.


The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

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