Network Engineer IV

Apply now Job no: 501099
Work type: Administrative & Professional
Location: Main Campus (Orlando)
Categories: Information Systems/Technology

Classification Title:

Network Engineer IV

Job Description:

The Network Engineer IV oversees the purchase, installation, and support of network systems including Wide Area Network, Border, Data Center & Core. Primarily responsible for all aspects of switch hardware from core to network edge, including documentation, monitoring, troubleshooting and change control. Performs network design, budgeting, system installation, system administration, and system security. Builds and maintains network (WAN, Border, Data Center & Core) and integrates with all university enterprise systems.

Additional job duties and responsibilities include but are not limited to the following:

  • Provides the most advanced level of network design, installation and troubleshooting for the University's WAN, Border, DC, and Core networks. Must be able to solve complex networking issues through physical and logical investigation.

  • Ability to design, document, estimate, configure and install complex network topologies. Ability to complete tasks on border and data center configurations.

  • Ability to work within a Telecom Enterprise Management software application (Service Now and Pinnacle) to receive, document, respond and record various trouble tickets and service requests, or delegate as appropriate.

  • Ability to work directly with manufacture escalation services TAC, process RMA's, and communicate effectively with UCF IT Telecommunications management and UCF customers.

  • Provides the highest level of networking instruction and mentoring for the Technical Operations team members. Will assist other team members with tickets, projects, documentation and escalation (if required).

  • Utilizes network software to effectively monitor overall network health, utilization, potential issues. Based on system information provides status reports and solutions to current or future network issues.

  • Follows Standard Operating Procedures as determined by the specific sub group within the department. This includes work-order/ ticket flows, documentation, outage communication and customer interactions.

  • Attends various seminars, training and conferences related to current or emerging technology. Will be given various opportunities to obtain certifications based on specific training.

  • Other duties as assigned, which may include temporary supervisory role for the sub unit within the department.


UCF IT Telecommunications

Work Schedule:

Monday – Friday; 8:00 AM-5:00 PM. See Special Instructions.

Type of Appointment:


Expected Salary:


Minimum Qualifications:

Bachelor's or Master's degree and 5+ years of relevant experience.

Preferred Qualifications:

  • 3+ years of experience working with Cisco Nexus switches.
  • Knowledge of Cisco Application Centric Infrastructure (ACI).
  • Cisco Certified Network Professional (CCNP).

Additional Application Materials Requirements:


Special Instructions to Applicants:

This position must be available 24/7 in case of an emergency and may be asked to work during non-emergency or emergency situations possibly including early, late, weekend, holiday, and/or University closures such as a hurricane. UCF IT Telecommunications is considered a “mission essential” component of UCF’s operational capacity. This position will require an employee to be “on call” for their respected subgroup within UCF IT Telecommunications.

Florida Clause:

UCF’s expectation is that an employee of UCF will reside in Florida as of the date the employment begins.

Equal Employment Opportunity Statement:

The University of Central Florida is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UCF's Equal Opportunity Statement can be viewed at: As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The UCF's affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office for Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.


The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

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