Manager, IT Contracts & Vendor Relations

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

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Classification Title: Manager, IT Vendor Management

The Opportunity:

The UCF IT Department within Facilities and Business Operations is seeking to hire a Manager, IT Contracts & Vendor Relations. This role is responsible for the strategic management and oversight of all Information Technology contracts and key vendor relationships for UCF IT. The position plays a critical role in minimizing risk, ensuring compliance, and maximizing the value of IT investments. Additionally, the manager leads efforts to drive efficiency through contract consolidation and rationalization initiatives.

Responsibilities:

• Manage the full lifecycle of UCF IT contracts for software, hardware, and service agreements—from initial request and negotiation to renewal or termination.

• Establish and maintain a centralized contract repository and tracking system to monitor key dates, terms, and compliance requirements.

• Facilitate contract reviews and approvals by collaborating with UCF Legal Counsel, Procurement Services, Finance, and IT stakeholders to ensure compliance with university policies and state regulations.

• Develop and maintain standardized processes to improve efficiency and consistency across all IT agreements.

• Supervise and lead Technology Product Center staff, including materials handling, receiving, procurement, and license assignment related to technology products.

• Lead and mentor student interns supporting IT contract and vendor management functions.

• Serve as the primary strategic contact for critical IT vendors, fostering strong and professional working relationships.

• Conduct regular Vendor Performance Reviews (VPRs) and maintain scorecards to evaluate vendor performance, service levels, and overall value delivery.

• Ensure IT contract owners review and sign off on vendor performance prior to renewal decisions.

• Act as the escalation point for significant vendor issues and disputes, resolving conflicts efficiently and equitably.

• Monitor market trends and industry best practices in IT contract negotiation and vendor management to inform decision-making.

• Track and report key performance indicators (KPIs) related to contract status, vendor performance, and cost savings achieved through negotiation or consolidation.

• Proactively manage the contract renewal cycle, including budget forecasting, business needs assessment, and negotiation of favorable pricing and terms.

• Identify and lead initiatives for contract consolidation and application rationalization to reduce redundancy and optimize IT spending.

• Partner with budget owners to validate invoices, track spending, and ensure transparency of contract-related costs.

• Support the development of long-term sourcing strategies that align IT contracts with UCF’s strategic technology roadmap.

• Ensure all IT contracts comply with university, state, and federal regulations related to data security, accessibility (ADA), privacy (FERPA, HIPAA where applicable), and licensing terms.

• Track and manage IT software and hardware license compliance, including leading internal audits and coordinating vendor audits to mitigate risks.

• Perform other duties as assigned.

Minimum Qualifications:

Bachelor’s degree and 4+ years of relevant experience; or High School Diploma (or equivalent) and 8+ years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Demonstrated experience managing complex IT contracts and vendor relationships.

• Strong understanding of contract terms, negotiation strategies, and compliance requirements.

• Experience with contract management software (CMS) and IT asset management (ITAM) tools.

• Master’s degree in Business, Technology, or a related field.

• Prior experience in a higher education or public sector environment.

• Proven success in contract consolidation, vendor performance measurement, and process optimization.

• Knowledge of data security, accessibility, and privacy compliance standards (e.g., ADA, FERPA, HIPAA).

• Professional certifications such as Certified Commercial Contract Manager (CCCM), Certified Professional in Supply Management (CPSM), or ITIL certification.

• Excellent communication, collaboration, and organizational skills with the ability to work effectively across departments and with external partners.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and data management tools.

Additional Application Materials Required:

In addition to your application, please include your most up to date resume. If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.