Medical Secretary ll

Counseling and Psychological Services:

Counseling and Psychological Services (CAPS) is home to an interdisciplinary team of full-time psychologists, social workers, mental health counselors, treatment coordinators and support staff who are fully committed to the success and well-being of our students.

The Opportunity:

The University of Central Florida's Counseling and Psychological Services department is currently accepting applications for a Medical Secretary II. This position supports the administrative support functioning of the CAPS department. Reporting to the Administrative Assistant III, this role provides assistance to the Director, Associate, Assistant Director, Administrative Assistant III or appropriate higher-level administrator.

This position/classification is considered a critical/essential position under the university's designation of Counseling and Psychological Services (CAPS) as an essential responder/s to any emergency (unplanned event) or threat thereof which disrupt operations within the university.

Responsibilities:

• Responsible for supporting and overseeing the daily workload of Medical Secretary I.

• Process electronic client data.

• Operate client scheduling system.

• Assist with coverage of CAPS phone lines.

• Assess nature of client calls to determine if immediate counselor assistance is needed.

• Responsible for providing back up support to Senior Accountant in their absence and/or during heavy volume periods as it relates to appointment late fees, invoicing, resolving client’s issues and inquiries, and payment tracking.

• Responsible for maintaining incoming client paperwork, which includes receiving, scanning, and archiving all clinical documents sent to CAPS and coordinating the receipt of appropriate documents to staff members.

• Responsible to Administrative Assistant III for collaboration on interviewing and hiring support staff personnel, which includes onboarding and training of new staff, maintaining and updating Office Support Policies and Procedures Manual, conducting phone interviews.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Basic understanding of HIPAA guidelines and patient confidentiality principles.

• Experience working in a healthcare, clinic, or university office environment.

• Familiarity with administrative support in a health setting, including managing patient records and using electronic systems to schedule appointments.

• Experience handling a high volume of phone calls while managing front desk duties in a fast-paced environment.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook), Adobe, and email/calendar tools.

• Experience processing payments or handling financial transactions in a clinic or office setting.

Additional Application Materials Required:

In addition to your online application, please submit a resume.

Special Instructions to the Applicants:

The final rate of pay will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.