Academic Support Coordinator II

TRIO Programs/Project BEST:

UCF TRIO Programs are federally funded student success initiatives designed to support first‑generation, low‑income students and students with disabilities as they navigate their academic journey. Our department is committed to expanding access, increasing student success, and providing individualized support that empowers students to thrive academically, personally, and professionally. Through coaching, mentoring, tutoring, workshops, and structured developmental pathways, TRIO Programs help students build the skills and confidence needed to reach graduation and pursue meaningful careers or graduate education.

Project BEST, which stands for Building Exemplary Scholars for Tomorrow, is one of UCF’s TRIO Student Support Services (SSS) programs. The program provides one‑on‑one academic coaching, financial literacy education, graduate school preparation, leadership development, and personalized success planning for eligible undergraduate students. Project BEST offers a supportive community and tailored resources that help students strengthen their academic performance, connect with campus opportunities, and achieve their long‑term goals. Our team is collaborative, student‑centered, and deeply committed to promoting visibility, accessibility, and accountability throughout all services.

The Opportunity: 

As an Academic Support Coordinator II with TRIO Student Support Services, you will play a key role in helping students make steady progress toward their academic goals. This is a full-time role that provides continuous year-round support to the program. The position provides personalized academic guidance, mentoring, hands-on coaching, proactive outreach, and general student support. Working closely with the Program Manager, you will assist students as they navigate academic and personal challenges, build essential skills, and stay on track toward graduation. This role offers the opportunity to make a meaningful impact through direct student engagement and the development of effective support strategies.

This is a Contract and Grant (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Responsible for the recruitment, orientation/interviews, and intake of the required number of students approved by the Department of Education in order to meet the program goals and objectives.

• Provide required and selected permissible services for the targeted population in the areas of academic, advice and career, personal advising, and coaching. Builds solid and trusting advising relationships with new and continuing scholars.

• Tracks Student Support Services (SSS) students’ academic advising and participation requirements; assists participants with course selection to meet graduation requirements and develops/monitors Individual Academic Plans (IAPs).

• Maintains appropriate and accurate student records; maintains contacts in Blumen database.

• Facilitates the delivery of required program services.  Tracks and documents student participation in project services.

• Analyzes data, generates and disseminates periodic reports, and participates in program assessment.

• Supervises and evaluates the Academic Coaches. Oversees and participates in occasional overnight and off-campus trips with participants.

• Other duties as assigned by the Program Manager and/or Executive Director, TRIO Programs.

Minimum Qualifications: 

Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor’s Degree.

• 2 years of experience in managing an academic caseload, including documentation of records, communication with students, and making appropriate referrals.

• Program development experience related to advising, student support, and/or career planning.

• Experience with TRIO or other federally funded academic access programs.

• Experience in Higher Education.

• Demonstrated ability to work with first-generation, at-risk, and low-income college students.

• Excellent organizational, written, and oral communication skills.

Special Instructions to the Applicants:

This position requires a Level 2 Background Check through the Florida Department of Law Enforcement (FDLE) Clearinghouse prior to employment. For more information, please visit the FDLE Clearinghouse: https://info.flclearinghouse.com/

The position is provisional and is grant-funded through August 31, 2027, by the U.S. Department of Education/TRIO. This is a Contracts & Grants (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position, now or in the future.

Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Access and Community Engagement - TRiO

Work Schedule

Monday - Friday 8:00AM - 5:00PM with occasional nights and weekends

Type of Appointment

Regular

Expected Salary

$48,722.00 to Negotiable

Job Posting End Date

03-09-2026-12-00-AM

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.