Administrative Assistant I

Human Resources:

UCF Human Resources is dedicated to supporting the talented and innovative workforce of more than 12,000 employees at UCF. Our commitment is to you. We work closely with our stakeholders to provide timely and innovative services to better meet the needs of the university and our community.

We are a trusted partner and catalyst in making UCF the best place to work and positively impact our community by working together to unleash the potential of everyone at UCF. We are dedicated to ensuring our employees have the tools, resources, and training necessary to excel in their roles.

The Opportunity:

UCF Human Resources is the backbone of the university's workforce and the Administrative Assistant I is the face of that team. If you're energized by a fast-paced environment where your work directly impacts the employee experience, this role is for you.

As the first point of contact for everyone who walks through our doors or reaches out for support, you'll keep the front desk running, manage incoming inquiries, and support the day-to-day operations of a central HR office serving the entire university. Beyond the front desk, you'll take on a genuine lead function providing guidance, training, and mentorship to Federal Work Study student employees, making a real impact on how this team operates.

This is a role for someone who is organized, people-focused, and ready to be the operational backbone of one of UCF's most essential departments.

Responsibilities:

Front Desk & Customer Service

• Greets visitors and directs them to the correct location.
• Answers external phone calls and directs inquiries correctly within the organization.
• Provides information for routine inquiries; management of HR inboxes (i.e., AskHR and HR Administration).
• Accepts and signs for deliveries.
• Screens, sorts, and distributes mail.
• Assists in arranging travel plans.
  

Office Operations & Facilities

• Ensures standard office machinery (e.g. phones, printers, copiers, and fax) is in working order.
• Coordinates scheduling of individuals and meeting spaces, including opening and closing of office/meeting areas.
• Manages office supplies inventory.
• Submits work orders to CBRE (building management) for maintenance and repairs.
• Submits IT tickets when issues arise.
• Maintains technology equipment.
• Maintains security management system dnaFusion.

Scheduling & Administrative Support

• Assists other administrative support personnel in efforts to manage office.
• Drafts standard operating procedures for front desk operations and correspondence on behalf of supervisor.
• Data/Analytics Customer Support (IT, Call Log, etc.).

Student Employee Oversight

• Provides day-to-day work direction, guidance, training, and operational oversight for Federal Work Study student employees, including assigning tasks, monitoring workflow, reviewing work quality, and serving as a lead resource to support successful completion of departmental objectives.
• Assists with recruitment, onboarding, and scheduling of student employees.
• Offers ongoing coaching, feedback, and mentoring to support employee development.

HR & Project Support

• Provides project and backup support to HR functional areas and Administration leads as needed.
• Supports logistical coordination of HR meetings: One HR Community of Practice meetings.
• Assists with routine human resources activities (i.e., new employee orientation, maintenance of personnel files, updates to Human Resources).
• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications:

• 1+ years of experience in an administrative or office support role within a university, public institution, or similar setting.
• Experience in a customer service-oriented role with the ability to interact professionally and provide courteous responses to inquiries from stakeholders.
• Experience providing guidance, task direction, or mentoring to student workers, interns, or other junior staff.
• Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel) and virtual meeting platforms (e.g., Microsoft Teams or Zoom) for correspondence, scheduling, and data entry tasks.
• Experience drafting written communications, procedures, or correspondence in a professional setting.
• Demonstrated ability to manage competing priorities, pivot quickly when needs change, and maintain attention to detail in a fast-paced environment.

The most successful candidates may possess the following qualities:

• Strong interpersonal skills and ability to interact effectively with a variety of individuals, including faculty, staff, students, and visitors.
• Ability to work independently and collaboratively in a team environment.
  

Additional Application Materials Required:

In addition to your application, please include a resume and cover letter.

Special Instructions to the Applicants:

The anticipated hourly rate range for this position is $15.66 to $18.79. The final hourly rate will be determined based on the candidate's qualifications, experience, and internal equity.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email talent@ucf.edu.

If an accommodation due to a disability is needed to apply for this position, please email onac@ucf.edu.