Business Systems Analyst II

The Opportunity:

The Business Systems Analyst II is responsible for supporting research information systems as part of the Graduate and Research IT (GRIT) team in the Office of Research. Primary responsibilities include supporting the university’s electronic research administration system, the Huron Research Suite (HRS). The analyst serves as a liaison between various stakeholders, including business users, management, and IT teams, to ensure effective communication and collaboration.

In this position, you will provide systems administration and support by managing help desk tickets submitted by end-users reporting system issues and/or submitting enhancement requests. You will also be responsible for supporting system upgrades. The analyst must have excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities. This position will also collaborate with GRIT’s Reporting and Analytics team to create and manage reports for business stakeholders (Please note this is not a data analyst position).

Responsibilities:

• Provide systems administration and support by being the Subject Matter Expert (SME) for the HRS module(s) supported. This includes providing technical support and troubleshooting assistance to end-users, reporting system issues to the software vendor, and resolving inquiries promptly.

• Manage multiple planned system upgrades in alignment with vendor recommendations. Responsibilities include system and business process analysis, systems testing, creating and updating end-user documentation, and creating and facilitating systems training for end-users. The testing phase of upgrades is the most time-consuming for this role. This includes creating test scripts for various levels of testing (unit testing, regression testing, user acceptance testing) and performing thorough testing to ensure system functionality works as expected.

• Collaborate with stakeholders to analyze and evaluate business processes to understand their requirements and identify opportunities for process improvements. As the system SME, the analyst helps stakeholders understand how the software can support their business needs. Ensure proposed changes or modifications do not conflict with other modules or established processes across the units.

• Gather and analyze functional requirements by collaborating with business users and stakeholders to understand their needs, objectives, and challenges. Conduct meetings to elicit and document business requirements. Create functional design specifications and user stories for approved system customizations.

• Create and maintain end-user documentation including user guides, FAQs, and instructional videos. Develop new training materials and facilitate (on-site and remote)  training for end-users as needed.

• Other duties as assigned

Minimum Qualifications:

Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information.

Preferred Qualifications:

•  Minimum of 2 years of experience providing technical support to non-technical end-users, with a focus on issue resolution.

• Proficiency in managing software upgrades, including the development of test scripts for unit testing, regression testing, and user acceptance testing (UAT).

• Hands-on experience supporting Software as a Service (SaaS) application and collaborating with external software vendors.

• Strong critical thinking skills and the ability to independently solve complex problems with minimal supervision.

• Proven ability to navigate and work across multiple system environments and platforms.

• Experience supporting and troubleshooting system integrations across various applications.

• Familiarity with business process modeling techniques and system design methodologies.

• Solid understanding of the Software Development Life Cycle (SDLC) and foundational project management principles.

• Excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.