Office Support Assistant

Student Health Services – HIM

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as a Office Support Assistant and deliver outstanding care to our community.

The Opportunity:

The Academic Health Sciences Center (AHSC) Student Health Team is seeking an Office Support Assistant to join the Health Information Management (HIM) department in support of our commitment to delivering exceptional healthcare to the community we serve. This position is responsible for providing information to customers regarding UCF immunization policies and requirements, medical records release procedures, and general international insurance guidelines. The selected candidate will also offer daily guidance to student workers and ensure the smooth operation of the front desk within the Health Information Management and Compliance department.

Responsibilities:

• Staff the reception desk for Health Information Management, facilitate the flow of students and patients, and provide exceptional customer services to ensure a positive experience. 

• Interpret State University System (SUS) immunization policy for incoming students, address inquiries regarding requirements and provide necessary immunization forms.

• Update and disseminate all pertinent immunization requirement information to student and parents. 

• Conduct one-on-one training and ongoing development of new student (OPS, FWS) staff, while reviewing student staff assignments to ensure quality assurance. 

• Attend and assist new student orientations and assist with registration process. 

• Perform all duties as assigned by the Manager, Health Office or designee.

• Timely completion of all required university, AHSC and SHS Trainings.

• Upload immunization forms into electronic medical record. Maintain ongoing on-line compliance by verifying immunizations for transient students in Florida Shines database with UCF Registrar's Office. 

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience working with electronic medical record (EMR) systems for uploading and managing health documentation.

• Experience interpreting and applying university or healthcare compliance policies, particularly related to immunization and student health requirements.

• Proficiency in using student information systems and databases, such as Florida Shines, People Soft and Med Proctor, for verifying academic and health compliance data.

• Demonstrated ability to train and supervise part-time or student staff, including monitoring task completion and ensuring adherence to departmental procedures.

• Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.

The most successful candidates may possess the following qualities:

• Ability to communicate and work alongside clinic staff, students, patients, and visitors in an effective and professional manner.

• Keen attention to detail, problem-solving skills, and ability to maintain confidentiality.

• Strong written and verbal communication skills.

Additional Application Materials Required:

Please submit a copy of your resume. 

Special Instructions to the Applicants:

This is a time-limited funding position. Employment is subject to the availability of funding and may cease at the time funding for the employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-ONSITE

Department

Academic Health Sciences Center (AHSC) - Health Center Operations

Work Schedule

Monday – Friday; 8:30 AM-5:00 PM (8 hour shifts/40 hours a week). Occasional Saturdays may be required. Hours are subject to change due to operational needs, special projects and/or emergencies.

Type of Appointment

Fixed Term (Fixed Term)

Expected Salary

$13.92 to Negotiable

Job Posting End Date

06-21-2025-12-00-AM

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.