Testing Assistant (TEMP)

University Testing Center: 

The University Testing Center serves UCF students and the Central Florida community with high-security proctored testing services, including a wide variety of placement, proficiency, entrance, and exit exams for undergraduate and graduate programs, foreign language exams, distance learning, and many professional certification exams.

The Opportunity:

This is a temporary assignment not to exceed one year of service. The University Testing Center (UTC) is seeking a full-time employee (40 hours per week) to perform a vital role within the department administering and proctoring standardized exams. UTC provides testing services to currently enrolled UCF students, students from other institutions, and community members to help them achieve their academic and personal potential. There are over 12,000 tests administered annually.

Responsibilities:

• Administer and/or proctor placement tests, certification tests, online learning tests and other exams.
• Take responsibility for the testing environment, including room setup, cleanliness, and organization of test materials.
• Perform daily software and hardware setup as needed to prepare the testing center for usage.
• Perform testing software readiness checks, biweekly or as needed.
• Troubleshoot multiple testing software and security platforms, network issues, and various testing hardware and peripherals, including but not limited to PCs, displays, headsets, cameras, palm vein scanners, microphones, satellite clocks, mobile devices, and accessibility software.
• Check ID and admit students via the necessary software platform and test regulations.
• Be always attentive to test-takers and test materials.
• Assist in creating department procedures to document solutions, processes, and procedures related to testing services and/or the technology used to support testing.
• Complete detailed documentation of any irregularities, void or stop tests as required, and submit incident reports to the appropriate test vendor or authority in a timely manner.
• Data entry and analysis- roster setup, test scoring, score conversions, score reporting.
• May train others in test administration and proctoring, including the use of equipment, software, and systems necessary.
• Ensure safe, secure, and fair test administrations following all vendor, institutional, and departmental guidelines.
• Respond to guest questions in-person, by phone, email, social media, and video chat as needed.
• Attend required meetings, trainings, and debrief sessions.
• This position is required to acquire and maintain certification for several testing vendor platforms during employment. Vendor certifications are not a necessary condition for hire.
• Assist with other duties as assigned.

Minimum Qualifications:

High School Diploma or equivalent and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).   

Preferred Qualifications:

• A.A. or A.S. Degree
• Prior experience with test administration in a professional test center or higher education institution, computer support, administrative support, student accessibility support services, and/or academic advising.
• Demonstrated level of professional customer service and interpersonal communication skills.
• Intermediate level knowledge of Microsoft Word, Excel, PowerPoint, and Outlook; ability to train on learn new equipment, software, and systems.
• Keen attention to detail, excellent organizational and problem-solving skills, strong ability to multi-task in a fast-paced environment, and ability to maintain confidentiality.
• Ability to communicate and work alongside faculty, staff, students, vendors, and outside guests of the University in an effective and professional manner.

Special Instructions to the Applicants:

1. May not be currently enrolled as an undergraduate student at time of employment.

2. Candidates who intend to take any standardized test administered by UTC in the next 12 months are not eligible for this position.

3. Must obtain all certifications required for test administration within 3 months of employment.

4. Ability to work a flexible schedule including early mornings, evenings, and weekends.

5. Ability to travel between campus and testing locations.

6. This is an in-person position, but the selected applicant must have the ability to work remotely if required.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off.  

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity Employer. 

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.   

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.”  

To request an accommodation with the application or interview process, please contact the Office of Institutional Equity by telephone: 407-823-1336; email oie@ucf.edu; or visit in person: 12701 Scholarship Drive, Orlando, FL 32816-0030.