Unified Communications Engineer II

UCF IT:

UCF IT is the central information technology organization at the University of Central Florida, providing technology services and support to faculty, staff, and students. Reporting to the Vice President for Information Technology and Chief Information Officer, UCF IT comprises several key departments, including Infrastructure & Operations, Telecommunications, Enterprise Application Development, Information Security, Instructional Resources, and Client Services. UCF IT collaborates with university stakeholders through governance frameworks and advisory committees to ensure alignment with UCF’s strategic goals. With a focus on innovation, security, and excellent service delivery, UCF IT supports the university’s mission of teaching, learning, research, and community engagement.

For more information about UCF IT, visit https://it.ucf.edu.

The Opportunity: 

The University of Central Florida is seeking a Unified Communications (UC) Engineer II to join UCF IT. This position is responsible for supporting and maintaining enterprise collaboration services, with a focus on Microsoft Teams Calling and Microsoft 365 applications. The successful candidate will provide hybrid support across both platforms. This is a hybrid-support role ideal for a candidate looking to strengthen their expertise in enterprise voice while supporting core Microsoft 365 services.

This position works closely with cross-functional teams—including networking, security, IT infrastructure, desktop support—and partners with UCF IT Support Center staff and site administrators to resolve issues and fulfill service requests.

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Support and maintain key Microsoft 365 services such as Exchange Online, SharePoint, OneDrive, and Teams collaboration features.

• Provide advanced support for Microsoft Teams, including Calling Plans, Direct Routing, Auto Attendants, and Call Queues.

• Troubleshoot and resolve Tier II/III incidents and service requests related to UC and M365 technologies.

• Collaborate with cross-functional teams to ensure seamless integration of voice features with broader M365 applications.

• Contribute to technical documentation, knowledge articles, and process improvement initiatives.

Minimum Qualifications: 

Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

We welcome candidates with any of the following qualifications:

• Experience supporting Microsoft Teams Calling, including SBCs and PSTN integrations.

• Proficiency in Microsoft 365 administration, with a focus on Exchange Online, Teams, and SharePoint.

• Familiarity with PowerShell scripting for M365 and Teams automation.

• Deskside support experience supporting Windows and Mac users.

• Experience working in IT in higher education, preferably at UCF.

• Understanding of voice network fundamentals (SIP, QoS, VoIP protocols).

• Bachelor’s degree, preferably in a STEM or engineering area.

• Relevant certifications: Microsoft 365, Azure, Microsoft Teams Voice Engineering, etc.

Special Instructions to the Applicants:

On-call schedule: This position involves an on-call rotation where work after normal business hours or on weekends may be required.

This position may be eligible for a hybrid schedule after a probationary period, depending on workload, supervisor approval, and university policy.

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.   

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.