Academic Support Coordinator I

Academic Affairs - Faculty Excellence:

The Faculty Excellence unit at the University of Central Florida supports the Office of the Provost and is dedicated to supporting and strengthening faculty throughout their career life cycle from recruitment and development to retention and recognition. We promote the growth of academic leaders through professional development opportunities and institutional policies designed to strengthen our collective faculty who advance UCF’s mission of discovery, learning, and engagement.

Our initiatives are designed to grow our faculty and gain national and international recognition.

We believe a great university is built by great faculty and we’re here to help you at every step.

The Opportunity:

UCF Faculty Excellence is hiring an Academic Support Coordinator I, a key role that supports and strengthens faculty success across the university. The Coordinator provides technical support for the university’s Faculty Information System (FIS) platform and works closely with the FIS Manager and Faculty Excellence team to facilitate a wide range of projects, tasks, and workflows with internal and external stakeholders.

This position monitors and troubleshoots all FIS faculty workflows, including promotion and tenure, awards, sabbaticals, the professional development program, and faculty annual reports and evaluations. The Coordinator helps ensure that faculty processes run smoothly, data remains accurate and accessible, and end‑users receive the guidance and support they need. This is an excellent opportunity for a detail‑oriented, tech‑savvy professional who enjoys creative problem‑solving, improving processes, and delivering exceptional service within a collaborative academic environment.

Responsibilities:

• Create and track cases in the FIS Monitor faculty profile and activity entries. Responsible for the entry, update, and deletion of users and committees in the Faculty Information System (FIS) and Teams. This includes the entry of security roles, correspondence related to requests, and audits.

• Support the development and update of the FIS guides and materials.

• Coordinate the intake and organization of applications and documentation for programs that run outside of the FIS. Create, implement and maintain reporting and tracking systems with Excel Pivot Tables, Microsoft Teams, shared folders, email, or similar tools.

• Coordinate and support the preparation and distribution of letters, email notifications, agendas, meeting requests. Support website updates.

• Assist with testing of the FIS upgrades, enhancements, and reports.

• Monitors email accounts and corresponds as appropriate.

• Americans with Disabilities Act (ADA) compliance verification and preparation of documents for accessibility.

• Other duties as assigned.

Minimum Qualifications: 

Bachelor's or Master's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor’s degree.

• Experience supporting academic affairs or faculty affairs in higher education.

• Strong customer service orientation with proven experience assisting end‑users, resolving system issues, and communicating solutions clearly and professionally.

• Proficiency in Microsoft Office Suite, specifically Excel.

• Ability to prepare and structure data for clear reporting using Workday and related systems.

• Experience working with enterprise or academic systems like Workday, PeopleSoft, Slate, or similar platforms.

• Experience with data entry or data review for compliance and adherence to established guidelines.

The most successful candidates may possess the following qualities:

• Strong organizational skills with the ability to manage multiple priorities, maintain meticulous records, and consistently meet deadlines.

• Ability to communicate effectively, professionally, and appropriately with faculty, unit leadership, and senior administration.

Additional Application Materials Required: 

Please include a resume and cover letter.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.