Academic Support Coordinator II

College of Community Innovation and Education – Office of Graduate Affairs

The UCF College of Community Innovation and Education (CCIE) brings together academic programs, centers and institutes focused on building stronger communities and elevating the human experience. The college is home to a wide variety of disciplines, including counselor education and school psychology, criminal justice, educational leadership and higher education, learning sciences and educational research, health management and informatics, legal studies, public administration, and teacher education. Our established public and private partnerships allow UCF researchers to partner with leaders in the industry, creating countless opportunities for students and faculty to work on innovative solutions to complex social issues that affect communities throughout Central Florida and beyond.

The Opportunity:

UCF’s College of Community Innovation and Education Office of Graduate Affairs is currently accepting applications for an Academic Support Coordinator II. We are looking for a motivated and dedicated individual to join our team! If you are someone who thrives in a dynamic, student-centered environment and wants to make a direct impact on student success, this is the perfect opportunity for you! This position coordinates the student support activities (e.g. advising, admission, and retention) related to all CCIE graduate students, faculty and programs. As the Academic Support Coordinator II, you will also certify graduating CCIE students every semester, advising students on graduate policy, procedures, and practices throughout enrollment.

Responsibilities:

• Advises prospective and admitted CCIE students on graduate policies, procedures, and provides/interprets information relative to all CCIE graduate programs.

• Processes, updates, and maintains GPS degree audits for graduate students to include evaluation of transcripts, processing of course substitutions/petitions, and updating academic records to include input of state test scores.

• Manages the certificate, master's, EdS, and doctoral graduation responsibilities as assigned for the College, including degree certification and registration of dissertation hours.

• Assists with and delivers presentations at student orientations and advises and participates at student-related functions for the Office of Graduate Affairs.

• Interacts with departments regarding graduate and doctoral comprehensive exams, course registration information, candidacy, doctoral committee assignments, and thesis/dissertation defenses.

• Coaches staff in the graduate student services processes and interacts with CCIE graduate faculty, program coordinators, college staff, and the College of Graduate Studies.

• Ensures that graduate students are properly informed of degree requirements, policies, and academic standing; processes initial programs of study, including transcripts and record-keeping.

• Manages the graduate student application processing functions for the College, including advising students on their admissibility according to faculty and university protocols.

Minimum Qualifications:

Bachelor’s degree or a Master’s degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Master's degree preferred.

• Experience in academic advising/counseling in higher education.

• Excellent communication (verbal and written) and problem-solving skills.

• Effective organizational skills and proven attention to detail with the ability to interpret and explain policies to students, faculty, and staff.

• High level of comfort with technology including demonstrated experience in working with databases.

• Highly motivated individual who is well organized, conscientious, and flexible with strong interpersonal skills and the ability to work in a team environment.

Additional Application Materials Required:

In addition to the online application, candidates should upload a cover letter and a current resume.

UCF requires all applications and supporting documents be submitted electronically through the Human Resources employment opportunities website, https://www.ucf.edu/jobs/.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity Employer. 

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.   

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.”  

To request an accommodation with the application or interview process, please contact the Office of Institutional Equity by telephone: 407-823-1336; email oie@ucf.edu; or visit in person: 12701 Scholarship Drive, Orlando, FL 32816-0030.