Administrative Assistant I

The Opportunity:

The UCF Student Success and Well-Being – UCF Connect department is currently accepting applications for an Administrative Assistant I. This on-campus, entry-level position is located at the UCF Valencia West Connect Center and offers an excellent opportunity to support both prospective and current UCF students. This role provides vital administrative and office support to staff, faculty, and academic programs. A key aspect of the role involves building and maintaining positive relationships with important stakeholders, including transfer-sending institutions, state college partners, and transfer students.

This position/classification may be moved at management’s discretion within the SSWB division to a commensurate level position as determined by the Vice President of Student Success and Well-Being or his/her designee.

Responsibilities:

Student Engagement & Support:

• Serve as the primary contact for students and visitors, managing phone calls, assisting with walk-in inquiries, and responding to general questions.

• Receive and accurately log student documents.

• Assess student needs, encourage them to connect with a UCF Connect Success Coach, and schedule their initial appointments.

• Provide students with information to help them prepare for their coaching meetings.

• Maintain strict professional discretion and confidentiality regarding all student records and information.

Communication & Documentation:

• Execute the standardized contact strategy and communication plan.

• Accurately document and track all student interactions using designated software platforms and other required mechanisms.

Administrative & Operational Support:

• Provide comprehensive administrative and clerical support to the UCF Transfer Center.

• Assist with scheduling meetings and appointments for staff and faculty.

• Manage office logistics, including making copies, distributing mail, organizing statistical data, and assisting with room schedules and changes for classes, meetings, and events.

• Support staff and student ID processes.

• Assist with budgeting, purchasing, automotive and facility maintenance requests, and managing office supplies and related expenditure forms.

• Maintain bulletin boards, workrooms, and the overall office suite.Ensure the dissemination of updated UCF marketing materials.

Event and Outreach Assistance:

• Support the preparation and execution of meetings, functions, and events.

• Participate in recruitment outreach and activities, including phone calls, emails, classroom visits, information tables, Open Houses, Degree Expos, Welcome Back events, and other campus/community events.

• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• High level of customer service and interpersonal skills.

• Proficient in MS Office (Outlook, Excel, Word).

• Ability to work collaboratively and develop effective relationships with key stakeholders.

• Prefer candidate with the ability to communicate in both English and Spanish in order to work effectively with customers and team members.

• Knowledge of Workday, PeopleSoft and Teams a plus. 

The most successful candidates may possess the following qualities:

• Excellent written and oral communication skills.

• Excellent organization and multi-tasking skills with a high level of attention to detail.

• Ability to work under pressure in high-traffic environment with deadlines, goals and time limitations.

Additional Application Materials Required:

In addition to the online application, candidates are encouraged to upload a resume and cover letter.

Special Instructions to the Applicants:

This position is on-site located at the UCF Valencia West campus.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.