Administrative Operations Manager II, Access Services

Access Services:

The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the broad UCF community across multiple campuses, including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success, research, creativity, and lifelong learning.

Our forward-thinking organizational structure is designed to maximize impact:

- Academic Engagement: Partnering with students, faculty, and the community.

- Administrative Services: Offering comprehensive financial, physical, and talent support.

- Resources & Discovery: Curating and optimizing access to vital content.

- Digital Strategies, Impact, & Visibility: Leveraging technology and elevating the research enterprise.

At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative environment? Discover more at http://library.ucf.edu.

Also be sure to check out Boundless Learning: Redefining the Library Experience, the UCF Libraries’ 2024-2027 Strategic Directions at https://library.ucf.edu/strategic-directions/ to learn more about our transformative journey.

The Opportunity: 

Join the University of Central Florida (UCF) Libraries as we seek a forward-thinking and service-oriented leader to direct our Access Services department: Administrative Operations Manager II, Access Services. As the leader of Access Services, you’ll play a crucial role in ensuring seamless access to the Libraries’ resources and spaces for our academic community.

Members of Access Services manage service desks in multiple locations: the John C. Hitt Library and the Curriculum Materials Center, located nearby and serves the College of Community Innovation and Education. This dedicated team provides cohesive, user-focused services in the circulation of materials and course reserves, management of study rooms, the safety and security of our facilities, and management of fines and bills. In the Hitt Library, you’ll also oversee the state-of-the-art Automated Retrieval Center (ARC), a high-density storage facility where library materials are kept and accessed by robotic systems to retrieve items on demand.

You’ll lead multiple projects that streamline processes to improve service quality across multiple service points, implement new technological solutions to improve user experiences, and support ongoing efforts to efficiently relocate materials across the Libraries. Working alongside dedicated library professionals who share your commitment to excellence, you'll have the opportunity to shape the future of library access and space utilization at one of the nation's largest universities.

This position combines strategic leadership with hands-on innovation, ideal for a service-minded professional ready to make their mark in the amazing UCF Libraries.

Responsibilities:

• Oversees the Access Services employees in the John C. Hitt Library and Curriculum Materials Center (CMC) and departmental daily operations which include circulation of materials, setting operating hours, and the resolution of complex user issues.

• Administers overnight study during finals week each semester and oversees staffing arrangements with contracted security guards and UCF Police.

• Ensures departmental compliance with necessary training related to library processes and mentors’ departmental staff through the professional development process.

• Oversees the management of the CMC, the Hitt Library Access Services department, and Hitt’s Automated Retrieval Center (ARC).

• Coordinates with the Libraries’ departmental leadership strategic space management of collections, long-term materials storage, and assessment of usage.

• Liaises with library technology staff and UCF IT on maintaining ARC software and systems integrations, UCF’s Facilities on maintenance of the ARC hardware, and the Florida Virtual Campus (FLVC) on Alma, which is the Libraries’ cloud-based library services platform that connects with the ARC.

• Oversees Access Services management of course reserves and curriculum support materials with teams in the Academic Engagement division and Document Delivery & Resource Sharing department.

• Collects, reports, and analyzes statistics and user feedback and monitors emerging trends in circulation and access services to make data-driven decisions and ensure services remain current and innovative.

• Develops and implements library-wide policies, procedures, and solutions to enhance service delivery and resource accessibility.

• Serves on library and university committees, and project teams to advance university and library goals and objectives.

• Oversees the employees who manage the in-person and online fines and bills process for late or damaged materials, and coordinates with campus partners on overrides.

• Coordinates the management of the study room booking system.

• Coordinates the management of the after-hours and weekend facilities request process in partnership with Libraries’ Administration as issues arise.

• Oversees liaison activities with law enforcement and emergency services personnel as issues arise.

Minimum Qualifications: 

Bachelor's or Master's degree and 4+ years of relevant experience with at least 1+ year(s) of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

We welcome applicants with experience in any of the following areas:

• Experience working in an academic or library-related setting.

• 4+ years leadership experience.

• Extensive knowledge of library processes, particularly in circulation, course reserves, curriculum materials, and access services.

• Strong knowledge of library service platforms (e.g., Ex Libris Alma).

• Project management experience; ability to manage projects and coordinate multiple initiatives simultaneously.

• Knowledge of current trends in academic libraries and higher education.

• Strong customer service mindset with the ability to remain calm and composed in challenging or high-pressure situations.

Additional Application Materials Required:

In addition to your application, please submit a cover letter and resume.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.   

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.