Applications Programmer III - ServiceNow & ITSM Platform

UCF IT:

UCF IT is the central information technology organization at the University of Central Florida, providing technology services and support to faculty, staff, and students. Reporting to the Vice President for Information Technology and Chief Information Officer, UCF IT comprises several key departments, including Infrastructure & Operations, Telecommunications, Enterprise Application Development, Information Security, Instructional Resources, and Client Services. UCF IT collaborates with university stakeholders through governance frameworks and advisory committees to ensure alignment with UCF’s strategic goals. With a focus on innovation, security, and excellent service delivery, UCF IT supports the university’s mission of teaching, learning, research, and community engagement.

The Opportunity: 

UCF IT seeks applications for an experienced Applications Programmer III - ServiceNow & ITSM Platform. The Applications Programmer III will maintain, support, and enhance UCF IT's ServiceNow platform. This programmer also will manage databases, assist with server and infrastructure support, and provide client support services to campus users.

We are looking for a skilled and proactive Applications Programmer with strong experience in ServiceNow development, enterprise system integration, and application support. We especially welcome candidates with ServiceNow platform management experience, a solid foundation in web technologies (HTML5, JavaScript, AngularJS), and who are comfortable working with APIs and automation tools to streamline services. The ideal candidate is adaptable, innovative, and able to communicate complex technical concepts clearly to a variety of stakeholders. They are committed to outstanding service, data security, and thrive in fast-paced, service-focused environments.

Responsibilities:

• Programming to prepare specifications of computer programs and applications for development of new applications, modifications and/or enhancements to current applications, or ongoing maintenance of existing applications.

• Implements user interface based on system design, documents work, packages scripts for deployment, codes, integrates, tests and debugs databases and applications, and creates end user documentation. May create, modify, and maintain SQL relational database tables using SQL scripting language. Maintains, updates, and improves application servers. Develops and maintains custom web applications.

• Provides technical support and server management. Works with various vendors and UCF constituents to configure and test new functionality of software integrations. Ensures security of integrations with respect to UCF policies and procedures. Mentors' student interns and leads internship projects.

• Consults with users and departments to analyze and define business processes and workflows to ensure effective corresponding computer programs and applications. Provides technical guidance to colleagues as appropriate. Troubleshoots technical issues and recommends enterprise hardware and software modifications.

• Other duties as assigned. 

Minimum Qualifications: 

Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Technical Skills and Experience:

• 3+ years of experience developing and administering the ServiceNow platform, including ITSM modules, SPM, CMDB, Workflow, Flow Designer, Platform Analytics, and custom scoped applications.

• Advanced coding and scripting skills in HTML5, CSS, JavaScript, AngularJS, and the ServiceNow API.

• Skilled in planning, designing, configuring, and implementing integrations between core application systems using technologies such as SOAP, ODBC, and REST APIs.

• Hands-on experience managing application servers and supporting secure, enterprise-level environments.

• Relevant certifications in ServiceNow and/or ITIL Foundation preferred.

• Familiarity with cloud platforms such as Microsoft Azure and integration with its services.

• Strong understanding of user experience (UX) design principles.

• Knowledge of Agile development methodologies and practices.

• Experience with automation and orchestration tools to streamline workflows and reduce manual effort.

• Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, or a related field preferred.

The most successful candidates may possess the following qualities:

• Ability to operate effectively and efficiently in a fast-paced, deadline-driven environment.

• Ability to think of new ideas to improve digital experiences.

• Proven ability to communicate complex technical concepts to diverse stakeholders and translate business needs into functional solutions.

• Ability to ensure the highest levels of trust in data transparency, compliance, and security.

• Experience mentoring or coaching student interns.

Special Instructions to the Applicants:

This is not a remote position. Up to 1-2 hybrid workdays per week may be available following a probationary period depending on work duties, university and department policies, and supervisor approval.

The anticipated salary range for this position is $64,518-$75,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.   

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.