Business Data Analyst I

Advancement & Partnerships:

Join our dynamic and growing Advancement & Partnerships team as we work together to power partnerships and transform lives through philanthropy.

Together, we can unleash the potential of people and ideas to positively change the world.  Your efforts on our team will help us to build the University for the Future.

The Opportunity:

UCF's Advancement & Partnerships is seeking an experienced Business Data Analyst I professional with a proven track record of supporting systems, processes, and change management efforts across the department by serving as a resident expert for Blackbaud CRM (Apollo), UCF's donor management system and the backbone of advancement operations.

In this opportunity a successful candidate will collaborate with fundraising and operational teams to gather requirements, document business processes, and design system‑based solutions that reduce risk, improve efficiency, and support strategic fundraising initiatives. With broad visibility across the division, this position focuses on translating institutional and business needs into technical solutions while partnering across departments to drive division‑wide impact.

Responsibilities:

Business Analysis & Change Management:

• Serve as liaison between technical systems and internal partners to understand business needs and gather requirements.

• Write functional specifications and design solutions within Blackbaud and related technology platforms.

• Lead process and system change management efforts across the division.

System & Workflow Design:

• Design and maintain system workflows and core functions including Global changes, queues, recognition societies, imports, exports, and related configurations.

Technical Documentation & Training:

• Produce high-quality technical documentation including workflows, field mappings, schemas, and procedures.

• Create tutorials and user guidance to support adoption of systems and tools.

Collaboration & Troubleshooting:

• Partner with Business Intelligence to develop queries and customizations aligned with business needs.

• Work with Service Desk teams to troubleshoot and resolve system issues.

System Architecture Support:

• Contribute to overall Blackbaud system configuration and architecture, including security roles, permissions, queries, page design, system settings, and related configurations.

Minimum Qualifications: 

Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 4+ years of experience in business analysis, advancement systems, or CRM administration.

• Experience working in higher education, nonprofit, or complex decentralized organizations.

• Demonstrated expertise with advancement CRM platforms, preferably Blackbaud CRM (BBCRM) or Raiser’s Edge.

• Experience querying relational databases and working with complex data structures.

• Strong background in requirements gathering and functional specification development.

• Advanced Excel skills and proficiency in Microsoft Office applications.

• Proven ability to clearly explain complex technical concepts to non-technical audiences.

• Experience training or mentoring colleagues on systems and processes.

• Bachelor’s or Master’s degree in business, information systems, analytics, or related field.

• Strong organizational skills with the ability to manage multiple projects and deadlines.

• High level of discretion and professionalism when handling sensitive information.

Special Instructions to the Applicants:

Advancement and Partnerships values the unique contributions that each team member brings to our division. The anticipated salary for a well-qualified candidate is $64,518 - $74,940.

The final determination of a successful candidate's starting salary will vary based on several factors, including education and relevant experience. The anticipated pay scale indicated for this position generally applies to candidates who meet the minimum requirements and several of the preferred qualifications outlined above. All offers are contingent on successful background and reference screens.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.