Enterprise Systems Manager

Health Information Technology:

The Health and Information Technology department embraces a strong, customer-centric philosophy in delivering services. Through collaboration, we provide a robust, secure infrastructure and leverage technical tools to enable mission attainment.

The Opportunity:

The Enterprise Systems Manager is responsible for the design, administration, maintenance, and performance of the core systems used at the College of Medicine and affiliated entities, including the customized consumption of university core resources, as well as uniquely owned systems and services for the college. Acting as Unit Leader, the role will provide direct oversight of daily activities, own escalated incident resolution, champion system implementation efforts, and manage relationships with relevant technical partners and vendors.

Responsibilities:

Operations, Systems Administration, and Technical Management:

• Act as Health Information Technology Enterprise Systems unit leader, overseeing the planning, architecture, installation, implementation, and maintenance of the core and unique systems and services for the College of Medicine and affiliated programs.

• Supervise Systems Administrators, providing guidance over daily activities, including hiring, training, development, task assignment, and coaching.

• Perform high-level systems activities to maintain workload balance and service escalated tasks.

• Ensure systems/services are appropriately maintained, meeting operational expectations, and align with security standards.

• Own the protection against technical vulnerabilities, as well as the investigation and mitigation of incidents.

• Lead concurrent initiatives, including proposal, prioritization, scheduling, project planning, and communication.

• Generate detailed documentation for systems, workflows, change management, and project planning.

• Champion initiatives to deliver timely, customized systems and applications to support the client base.

• Consume central services, working with campus colleagues to tailor the unique needs of the service environments.

Strategic Planning/Leadership:

• Coordinate with Health IT leadership to develop a sustainable, scalable, and consistent service model, aligning technical and business practices to support the college's and university's strategic goals and initiatives.

• Provide Health IT Leadership with technical documentation, Standard Operating Procedures (SOPs), analytical reports, and strategic road maps on service efforts and technical planning for the organization.

• Research and advise trends in technical innovation, related to healthcare, medical education, and biomedical research.

• Set Annual/long-term unit goals, capture and present unit/system performance metrics, seeking opportunities to improve efficiency.

• Maintain currency and communicate the Health IT Service Catalog for Enterprise Systems regarding the standardization of services, software, and devices offered and supported.

Outreach, Education, and Training:

• Represent Health IT at college/university/external technical committees/forums. Seek opportunities to increase efficiency (software licensing, economies of scale procurement, standardization, redundancy in efforts, and resources).

• Build and strengthen open, collaborative relationships among all university IT units, AHSC Departments, and health partners to align efforts across organizations, ensure transparency, manage expectations, and foster awareness and a sense of common purpose.

• Coordinate strategic efforts between stakeholders in the development and enforcement of department, college, and university policies, procedures, and best practices.

• Maintain advanced working knowledge and competency for the unit, respective to the current and future state of the college's systems, through regular research, forum monitoring, educational programs, and conference participation.

Other Duties, as assigned:

• Timely completion of all required university and college trainings and updates.

• Contributes to the overall success of the College by performing all other duties and responsibilities, as assigned.

• Promote a positive work environment within Health IT while performing duties not specified above.

• Job duties will apply to all areas of the COM, UCF Health, and Burnett Biomedical Sciences. There will be limited interaction with AHSC components and the teaching hospital for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus continue.

Minimum Qualifications:

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Proficiency with Microsoft infrastructure tools, including Active Directory, Group Policy, SCCM/MECM, SCOM, SharePoint, and IIS.

• Experience delivering and managing enterprise-level services and systems such as Linux environments, SQL/MySQL databases, Mobile Device Management platforms (InTune, JAMF), Secure Printing, and Interface Engines.

• Working knowledge of cloud architecture and services (e.g., Azure, AWS), including strategy, hosting, virtualization, and interconnectivity.

• Familiarity with enterprise network technologies, including port specifications, firewall rules, DHCP configuration, and monitoring/troubleshooting tools.

• Demonstrated leadership in a complex IT environment, including supervising technical teams, resolving escalated issues, and overseeing cross-functional projects.

• Experience working in academic, research, or healthcare IT environments, with an understanding of their unique operational needs.

Additional Application Materials Required:

In addition to your application, please submit a cover letter and resume.

Special Instructions to the Applicants:

The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Classification Title: Manager, Information Technology III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.