Financial Aid Coordinator I

Student Financial Assistance: 

Student Financial Assistance is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree.

The Opportunity:

UCF’s Student Success and Well-Being Office of Student Financial Assistance is currently accepting applications for a Financial Aid Coordinator I. This role supports the effective and compliant administration of student financial aid programs. This position is crucial for promoting student success by assisting students and families in understanding financial aid eligibility, application processes, and regulatory requirements. The Coordinator will develop proficiency across all areas of financial aid, with a focus on becoming a subject matter expert within an assigned unit of the Financial Aid Office.

Responsibilities:

Student Counseling and Support:

• Provide expert, timely counseling to students and families regarding financial aid options, eligibility, application processes, and required documentation via email, in-person, and virtual appointments.

Compliance and Review:

• Review and resolve discrepancies in student records, complete verification processes, and ensure compliance with all federal, state, and institutional regulations (including Title IV).

Aid Processing:

• Assist in the accurate awarding and packaging of financial aid, including scholarships (Foundation, departmental, external), and federal and private loans.

• Process necessary adjustments to aid packages based on changes in eligibility or special circumstances.

Eligibility Monitoring:

• Monitor student files for Satisfactory Academic Progress (SAP) and advise students on the requirements for maintaining eligibility.

• Advise students on how enrollment changes impact their financial aid.

Outreach and Education:

• Represent Student Financial Assistance in outreach efforts, presentations, and workshops to educate current and prospective students on financial aid resources and processes.

Professional Development:

• Actively participate in training and workshops to maintain expert knowledge of all relevant federal, state, and institutional financial aid policies and procedures.

Office Operations:

• Contribute to team projects and initiatives focused on improving processing efficiency and enhancing student service delivery.

Minimum Qualifications:

Bachelor's degree and 0+ years of relevant experience or Master’s degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Demonstrated proficiency in customer service and problem resolution.

• Experience with public speaking or delivering presentations to small and large groups.

• Prior Financial Aid knowledge or experience.

• Demonstrated experience utilizing software such as Zoom, and Microsoft Office Suite.

Special Instructions to the Applicants:

The anticipated salary range for this position is $17.64 - $19.15. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.