Financial Aid Coordinator II

Student Success and Well-Being – Office of Student Financial Assistance: 

Enrollment Services Professionals participate in activities related to academic admissions, registration, financial aid services, and orientation for current and potential university students. Advise applicants and parents about educational planning.

The Opportunity:

UCF’s Student Success and Well-Being Office of Student Financial Assistance is currently accepting applications for a Financial Aid Coordinator II to join their team. This position is responsible for administration of tuition and financial assistance programs. This role articulates the important role scholarships play as one option for financing college within the context of financial aid and in the recruitment and retention of students, to students and their families, university and high school personnel, and donors.

Responsibilities:

• Provides informed counseling to students and parents regarding the financial aid process including loans, grants and scholarships.

• Provides information on available options and programs.

• Evaluates questions and escalated incidents from student correspondence, phone bank, front desk, emails, and other contacts to resolve loan issues and concerns.

• Develops training materials and assists in presenting financial aid information to groups of students, parents, high school counselors, and/or the general public in workshop or training sessions.

• Coordinates the processing, posting, and disbursement of loans and scholarships • Processes payment refunds and/or adjustments.

• Monitors and coordinates reports for compliance and reconciliation.

Minimum Qualifications:

Bachelor’s degree and 2+ years of relevant experience or a Master’s degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Master’s Degree.

• 1 year or more of Financial Aid counseling.

• Ability to trouble-shoot and provide solutions when presented with problems.

• Ability to provide explanations to others regarding facts and university policies and practices.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity Employer. 

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.   

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.”  

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email oie@ucf.edu.