Insurance Eligibility/Verification Specialist

Student Health Services - Insurance:

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as an Insurance Eligibility/Verification Specialist and deliver outstanding care to our community.

The Opportunity:

The Insurance Eligibility/Verification Specialist I supports clinical operations by managing insurance verification, eligibility, and essential administrative tasks. This role is a key point of contact for patient financial navigation and requires a strict commitment to maintaining the confidentiality of Protected Health Information (PHI).

Responsibilities:

• Verify the insurance eligibility for patients and analyze policy coverage in order to maintain patient accounts in EHR system.

• Determine deductibles, co-payments, and co-insurance for students and patients in participating insurance plans.

• Verify that the insurance on file for patient appointments is active.

• Update accounts with inactive insurance and contact patients for additional information.

• Receive and verify patient insurance via multiple sources (in-person, phone, email, Qualtrics, kiosk, International Insurance Pool) and determine network status.

• Collect the payment from patients for student health fees, co-pays, and prior balances. Perform applicable system searches when necessary to determine student status.

• Assist with the appointments/referrals for departments and serve as the liaison between participating insurance plans and patients. Answer telephone calls. Greet patients and visitors, and direct them to the appropriate office in Student Health Services.

• Confirm patient’s medical insurance coverage to arrange for other services as needed within the assigned specialty Pod (e.g. laboratory, primary care, OB/GYN) with participating plans.

• Perform other duties as assigned including but not limited to the timely completion of all required university and college training.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Preference may be given to candidates who possess direct experience with insurance eligibility and verification.

• Preference may be given to candidates proficient with medical terminology

• Knowledge of Electronic Medical Records (EMR) and how to appropriately use EMR in the performance of work.

• Preference may be given to candidates who have experience working in a medical office setting.

• Preference may be given to candidates with excellent communication skills at all organizational levels, as well as with patients and insurance plans.

Additional Application Materials Required:

In addition to your application, please submit a copy of your resume.

Special Instructions to the Applicants:

• The anticipated hourly range for this position is $15.66 - $17.23. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

• This is a time-limited and auxiliary funding position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

• Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Academic Health Sciences Center (AHSC) - Health Center Operations

Work Schedule

Monday – Friday; Within the hours of 8:00 AM-6:00 PM (8 hour shifts/40 hours a week). Occasional Saturdays may be required. Hours are subject to change due to operational needs, special projects and/or emergencies.

Type of Appointment

Fixed Term (Fixed Term)

Expected Salary

$15.66 to Negotiable

Job Posting End Date

03-20-2026-12-00-AM

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.