IT Client Support Specialist I
Information Technology (USPS)
IT Client Support Specialist I
- R111655
- UCF Downtown Campus, Orlando, Florida
- Staff
- Full time
- Closing at: Sep 17 2025 - 12:00am EDT
- Florida Interactive Entertainment Academy - Academic Instruction
Florida Interactive Entertainment Academy:
Florida Interactive Entertainment Academy (FIEA, pronounced F-eye-uh) is UCF’s globally ranked Master of Science in Interactive Entertainment. The 16-month, full-time program spans four semesters and is housed in our state-of-the-art facility at UCF Downtown in Creative Village, located in the heart of Downtown Orlando.
The Opportunity:
The FIEA professional rate graduate program serves over 170 students, faculty and staff in a state-of-the-art production and lab facility that demands 24/7 service and availability. The IT Client Support Specialist serves as the primary contact for FIEA to provide equipment and service for the numerous computers and laptops, servers, printers (3D and conventional), game development and other software, game consoles, motion-capture equipment and engineering, presentation A/V screens and projectors, and associated peripherals.
This position is located at the UCF Downtown Campus.
Responsibilities:
Operations
Provide concierge-level service and support.
Add, Delete, Move students and employees in the student labs and employee offices.
Manage inventory and surplus of FIEA assets.
Support event logistics and support.
Oversee breakroom inventory and maintenance.
Information Technology
Handle Service Now service tickets.
Provide technology support, including audio/visual equipment, desktops and laptops, game consoles, 3D printing, rendering servers, and Mocap engineering.
Minimum Qualifications:
High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information.
Preferred Qualifications:
Bachelor’s or Master’s degree in a related field, such as Art, Computer Science, Engineering, or Information Technology.
Previous experience in Computer/IT and/or Operations/Logistics Support.
Microsoft Office 365 software proficiency.
Strong art development software experience, including Adobe Photoshop, Adobe Creative Suite, Autodesk Maya, Autodesk Suite, Maxon ZBrush, and SideFX Houdini.
Basic 3D printing experience.
Basic audio/visual equipment connectivity experience.
Strong experience with rigging preferred for Mocap Engineering support.
Special Instructions to the Applicants:
This position is located at the UCF Downtown Campus.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
Flexible work environment
And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
Nicholson School of Communication and Media (NSCM)Work Schedule
Monday - Friday 8:00am to 5:00pmType of Appointment
RegularExpected Salary
$20.29 to NegotiableJob Posting End Date
09-17-2025-12-00-AMVeteran’s Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.
For general application or posting questions, please email talent@ucf.edu.
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