Manager, Digital Platforms, Enterprise Service Management

UCF IT:

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission of unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

The Opportunity: 

The Manager, Digital Platforms, Enterprise Service Management position is responsible for driving the roadmap and implementation of enterprise digital solutions for the business by leveraging digital experience technologies. This position provides UCF IT with leadership within enterprise service management associated technologies that provide best in class business engagement experiences. Servicing as the product architect and subject matter expert, the position manages enterprise platform support, related staff and contributes to the overall platform strategies.

Responsibilities:

• Manages staff and related activities for IT service management, application development and telephony billing application. Manages day-to-day team objectives; organizes, delegates and monitors daily teamwork and progress. Assists in staff hiring, staff supplementation, and/or outsourcing initiatives; coach junior members, manage interns (when applicable) and act as lead/mentor where required.

• Provides consultation for enterprise service management solutions, business logic/requirements, custom forms and applications within the platform. Documents all requirements and changes during development. Sets vision and standards for the development and integration of enterprise service management related technologies.

• Manages the technical delivery of custom development, data migration elements and integrations (such as third-party systems using web services REST/SOAP API's, LDAP and SFTP) of enterprise service management related technologies.

Minimum Qualifications: 

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Technical Skills and Experience:  

• 3 years of leadership experience, with proven ability to lead, inspire and motivate teams to perform at high levels.

• In depth knowledge of ServiceNow architecture, data model, and product ecosystem. 

• Advanced coding/scripting skills (HTML 5, Css3, JavaScript, XML, JQuery, AngularJS and ServiceNow API). 

• Experience with planning, architecting, and implementing complex large-scale platforms. 

• Ability to plan, design, configure, and implement integrations between core application systems (using technologies such as SOAP, SQL Connections, SOAP API, REST API, Bulk API and Streaming API). 

• Knowledge of user experience (UX) design. 

• Extensive experience running agile development projects or teams. 

• Experience coaching student interns. 

• Knowledge of ITIL framework and service management processes. 

The most successful candidates may possess the following qualities:  

• Ability to operate effectively and efficiently in a fast-paced, deadline-driven environment. 

• Ability to understand the needs of the business to help develop strategies for digital transformation. 

• Ability to think of new ideas to improve digital experiences. 

• Excellent communication skills and demonstrated ability to facilitate decision making among executive stakeholders. 

• Ability to ensure the highest levels of trust in data transparency, compliance, and security. 

Special Instructions to the Applicants: 

This position allows for a hybrid/remote work environment. The selected candidate will need to work in office twice per month on a Thursday. Additional days in office may be required based on business needs.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.   

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-HYBRID

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.