Multimedia Specialist II

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Office of Instructional Resources within Facilities and Business Operations is seeking to hire a Multimedia Specialist II. This role is responsible for serving as a highly experienced and knowledgeable audio-visual technician, specializing in Tier II IT support. The Multimedia Specialist II troubleshoots and resolves classroom audio-visual issues by identifying the source of the problem and implementing effective solutions. This position is a key contributor to the OIR Classroom Support team by resolving incident tickets, supporting the Multimedia Specialist III with troubleshooting and team dynamics, and may be assigned supervisory responsibilities over Federal Work Study (FWS) students as needed.

Responsibilities:

• Troubleshoot and repair complex audio-visual (AV) issues using specialized tools and applications such as DHCP Manager, Avia DSP Tool, and NetScout.

• Ensure prompt updates and closure of service tickets in line with service level targets; assist with classroom checks as needed.

• Submit and track requests for hardware and equipment replacements.

• Supervise Federal Work Study (FWS) students, including training, assigning work, scheduling, time tracking, and monitoring award usage.

• Track FWS timesheets and assist with supervision of OPS staff, including time tracking and verifying timesheets as required.

• Conduct large-scale or one-on-one faculty training sessions on AV equipment and systems.

• Train Classroom Support team members on new procedures, techniques, and troubleshooting methods.

• Test newly released classroom AV equipment to ensure functionality and performance.

• Collaborate with end users to identify solutions for classroom AV projects, updates, and improvements.

• Provide support to the OIR project team when the Multimedia Specialist III is absent.

• Perform post-installation inspections, train end users on new equipment, and obtain project sign-off to confirm customer satisfaction.

• Follow UCF IT and OIR Standard Operating Procedures (SOPs) for ticket tracking, reporting functions, administrative tasks, telecommuting, outage communications, and customer interactions.

• Deliver a high level of service by meeting service level agreements (SLAs) and contributing to departmental Objectives & Key Results (OKRs).

• Provide cross-team support, including: Training others in troubleshooting, repair, and operation of AV equipment; Assisting with inventory and spare equipment management; Supporting vehicle maintenance; Providing technical support for high-profile UCF events.

• Assist the OIR Engineering sub-team with AV equipment installations as needed.

• Attend seminars, training sessions, and conferences related to current or emerging technology.

• Maintain existing certifications and pursue new certifications based on job needs.

• Record all completed training in the university tracking system.

• Perform other duties as assigned, which may include serving in a temporary supervisory role for a departmental subunit.

Minimum Qualifications:

Bachelor’s degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Experience setting up, using, and troubleshooting AV equipment such as microphones, DSP's, speakers, projectors, PTZ video cameras, and home/commercial AV automation and control.

• Experience in supervisory roles, including onboarding, training, time tracking, and scheduling.

• Relevant professional certifications (e.g., CTS, Crestron, Extron, CompTIA, Avixa).

• Ability to provide technical support for large-scale events and high-profile projects.

• Experience supporting classroom or instructional AV technology in higher education.

• Experience supervising student employees (e.g., Federal Work Study) or OPS staff, including time tracking and scheduling.

• Advanced knowledge of AV systems, tools, and applications such as DHCP Manager, Avia DSP Tool, and NetScout.

• Familiarity with UCF IT or higher education IT support procedures and standards.

• Strong documentation skills and experience maintaining technical and procedural records.

Special Instructions to the Applicants:

The anticipated salary range for this position is $48,722 - $52,992. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations. 

Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business. 

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.