Network Engineer I

UCF IT Telecommunications:

UCF IT Telecommunications provides the technological backbone of the university. We design, install, support, and secure the telecommunications and network infrastructure for the entire UCF community. We provide high quality, reliable, cost effective, and innovative enterprise level communication solutions through various teams including: Unified Communications, Network Services, Radio/DAS, and Installation Maintenance & Repair.

The Opportunity: 

Are you passionate about technology and eager to kick-start your career in network engineering? UCF IT Telecommunications is seeking a Network Engineer I with a demonstrated interest in an entry level IT role and a willingness to learn new concepts in a fast-paced environment. As a Network Engineer with the Technical Operations Team, you will play a crucial role in supporting the smooth day-to-day operation of the UCF network. Primary responsibilities include handling a wide range of break/fix issues and network-related service requests. This position also assists in monitoring the overall health of the network and managing the team's ticket queues to ensure the team's high standard of performance metrics. During the start of each Fall semester, Technical Operations focuses mostly on supporting students moving into on-campus housing. Network Engineers have the opportunity to be involved with longer-term projects that will ensure the network's high performance, reliability, and security. Provided expertise will be instrumental in shaping the future of our network environment.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

LAN Implementation & Support:

• Provide entry level network design, installation and troubleshooting for the University network.

• Solve basic networking issues through physical and logical investigation. Will assist other team members with tickets, projects, documentation, and escalation (if required).

Tickets & Documentation:

• Follow SOP as determined by specific sub-group within the department to complete assigned tickets and projects within set performance metrics and to the standards of the university and department.

• Include work-order/ ticket flows, documentation, outage communication and customer interactions.

Network Applications:

• Work within network software applications (Cisco Prime/Catalyst Center, PRTG, Extreme Site Engine, SecureCRT, ThousandEyes, etc.) to complete assigned tasks.

Network Monitoring:

• Utilize network software to effectively monitor overall network health, utilization, and potential issues.

• Provide status reports and assist with solutions to network issues based on system information.

Vendor Interaction & Communication:

• Work directly with manufacture escalation services (Cisco TAC, Extreme GTAC, Vertiv, etc.).

• Process RMAs, Communicate status effectively with UCF IT Telecommunications management, peers, and UCF customers.

Training & Conferences:

• Attend various seminars, training, and conferences related to current or emerging technologies as needed.

• Will be given various opportunities to obtain certifications based on specific training and departmental goals.

• Other duties as assigned.

Minimum Qualifications: 

Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

We welcome candidates with any of the following experience or qualifications:

• Experience with wireless networking technologies and troubleshooting.

• Service desk or customer service experience, with a strong ability to assist and support users effectively

Network Deployment and Support:

• Basic LAN and wireless skills to efficiently diagnose and resolve issues.

• Project management experience to oversee vendor assisted deployments.

• Knowledgeable in OSPF, IOS-XE, EXOS, VLANs, Spanning-Tree, IoT devices, Windows, MacOS, etc.

Certifications:

• Cisco Certified Support Technician and/or Network Associate.

• CompTIA Security+ and/or Network+.

• Extreme Networks training and/or certifications.

Special Instructions to the Applicants:

This position must be available 24/7 in case of an emergency and maybe asked to work during emergency situations including early, late, weekend, holiday hours and/or University closures such as during a hurricane. Since UCF IT Telecommunications is considered a Mission Essential component of UCF's operational capability. This position is required to be in the office Monday-Friday. Additionally, a person in this position may be asked to work a flexible schedule that includes non-traditional hours to perform essential job functions that cannot be performed during normal business hours.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.   

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.