Office Support Assistant (TEMP)

The Opportunity:

The Student Health Services (SHS) Office Support Assistant for HIM provides non-clinical patient support at UCF Student Health Services-Main Campus. Working under the supervision of the Medical Records Specialist in the Health Information Management department, this position is responsible for welcoming visitors, assisting students regarding immunization process, and assisting with general medical record release and international student insurance requirements.

Responsibilities:

• Welcome visitors to Health Information Management department and provide them with excellent customer service.

• Interpret SUS Immunization policy to prospective students and answer inquiries regarding requirements and submission process.

• Assist at incoming student orientation sessions regarding immunization process.

• Assist students with general medical record release and international student insurance requirements.

• Process immunization record requests.

• Receive and interpret patient calls for messages to clinical staff as necessary.

• Provide guidance and leadership to front desk student workers, assist with training.

• Monitor Immunizations department email and supervise prompt answering by student employees.

• Monitor Visit Verification email and respond in timely manner.

• Monitor and process Florida Shines portal for transient student applications.

• Upload immunization forms into electronic medical record.

• Distribute incoming mail and fax.

• Maintain reception area and all common areas in a clean and tidy manner.

• Follow FERPA, HIPAA, SHS and UCF policies, including procedures.

• Timely complete all required university, AHSC, and SHS trainings.

• Other duties as assigned by the supervisor or designee.
   

Minimum Qualifications:

High School Diploma or equivalent and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).   

Preferred Qualifications:

• Ability to communicate and work alongside clinic staff, students, patients, and visitors in an effective and professional manner.

• Keen attention to detail, problem-solving skills, and ability to maintain confidentiality.

• Ability to learn and follow new policies and procedures.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Office applications including Microsoft Word, Excel, and Outlook.

• Electronic Medical Records experience.
   

Special Instructions to the Applicants:

In addition to your resume please attach cover letter.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

AHSC-HEALTH CTR OPERATIONS - OPS

Hours of Work

Full time

Work Schedule

Monday – Friday; Within the hours of 8:00 AM-6:00 PM (8 hour shifts/40 hours a week). Hours are subject to change due to operational needs, special projects and emergencies.

Type of Appointment

Fixed Term (Fixed Term)

Hourly Rate

$13.92 to Negotiable

Job Posting End Date

07-13-2024-12-00-AM

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off.  

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.