Student Accounts Advisor I

Financial Affairs:

Financial Affairs partners with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.

The Opportunity:

UCF's Student Account Services is seeking a Student Accounts Advisor I to join our team and support the university’s student financial operations. This customer-oriented position is responsible for posting financial transactions in a timely and accurate manner to the sub and general ledgers for students and university departments, while providing efficient and effective customer service to the university's stakeholders.

Responsibilities:

• Provides professional, courteous and timely customer service to students, parents and other university customers, both internal and external regarding student payments, charges, holds, refunds, stop payments and returned checks.

• Presents information on behalf of the Student Account Services department at orientation sessions.

• Collects, verifies and corrects financial data from students, faculty, staff and other members of the university community. Posts entries to the general ledger via the cashiering system.

• Assists in approving departmental cash sales & customer payments in Workday.

• Negotiates financial instruments and documents on behalf of the university, and prepares daily balancing reports.

• Prepares and processes late fee and Repeat Course fee petitions, presents them to the Fee Appeals Committee and notifies students of the committee's decisions.

• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience working in a higher education environment with exposure to student services or administrative operations.

• Proficiency in using common business software (e.g., Microsoft Word, Excel, or similar programs) to enter, review, or manage information.

• Proven ability to communicate policies, procedures, or complex information clearly and professionally, including through public presentations or group discussions.

• Experience processing financial transactions, reconciling accounts, or reviewing payment activity for accuracy.

• Demonstrated experience providing customer service in a fast-paced or high-volume environment.

Special Instructions to the Applicants:

The anticipated hourly rate for this position is $15.66. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional Student Accounts Advisor I vacancies in this department.