Application Systems Analyst III - ITSM

UCF IT:

Vision:

We will support the UCF mission and goals by providing reliable, dynamic and innovative IT services to our students, faculty and staff.

Mission:

To support our students, faculty, and staff in achieving their teaching, learning, research and service objectives by:

• Providing innovative technology solutions and services.

• Providing responsive and reliable IT infrastructure and support.

• Continually assessing and improving our service offerings.

The Opportunity: 

UCF IT seeks applications for an Application Systems Analyst III - ITSM. This position implements IT solutions to meet business needs by collaborating with stakeholders to gather requirements and identify solutions. The Analyst III ensures compliance with university policies and strategic plans. Responsible for developing, upgrading, testing, and supporting systems and applications, including module functionality and ongoing support for assigned areas.

Responsibilities:

• Conducts stakeholder meeting to determine system requirements, translates requirements into functional system specifications, components, estimates and project plans. Manages deliverables and project documentation and facilitates project meetings.

• Reviews and analyzes UCF system processes, user experience, administrative business processes, and procedures for re-engineering and automation, and identifies improvements. Provides analytical data to track system and team performance.

• Investigates errors, diagnoses problems, documents the problem, tracks issues, and recommends solutions. Coordinates problem resolution with development or systems support team members and other UCF support resources. Performs diagnostics, troubleshoots problems, and escalates problems to vendors.

• Maintains effective documentation based on standards for system configuration, business process documents, functional specifications, business process diagrams, data flow diagrams, and flowcharts.

• Update test plans, build test scenarios, and perform systems testing for production support, maintenance, or upgrades. Provides support for ITSM and ERP maintenance planning and scheduling. Provides project management support for implementation of patches and upgrades.

• Implements and maintains processes for IT configuration management, asset management, and service management. Supports the development of quality assurance and testing processes.

• Reviews and analyzes UCF system processes and administrative business processes and procedures for re-engineering and automation. Identifies improvement needs. Assists with implementation of patches and upgrades. Communicates, verifies, and tests desired functionality changes. Ensures quality assurance processes are followed.

• Performs other duties as required.

Minimum Qualifications: 

Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Skills and Experience:

• In depth knowledge of UCF systems and architecture and databases.

• Experience in managing ITIL processes, improving customer experiences, and developing systems to solve business problems.

• Experience with CMDB, Knowledge Management, Instructional Design, Technical Writing, Business Analysis, and/or Project Management.

• Knowledge of user experience (UX) design.

• Experience leading complex projects.

• Advanced scripting skills (SQL).

• Experience coaching student interns.

• Deep understanding of UCF information technology services and higher education stakeholder needs.

The ideal candidate will possess the following qualities:

• Ability to operate effectively and efficiently in a fast-paced, deadline-driven environment.

• Ability to plan, design, configure, and implement system queries, reports, and business process improvements.

• Ability to lead, inspire and motivate project teams to perform at high levels.

• Ability to understand the needs of the business to help develop strategies for digital transformation.

• Ability to ensure the highest levels of trust in data transparency, compliance, and security.

• Ability to think of new ideas to improve digital experiences.

• Excellent communication skills and demonstrated ability to facilitate decision making among executive stakeholders.

Special Instructions to the Applicants:

Candidate will be required to work occasional nights and weekends during upgrades or outages.

This is not a remote position. Up to 1-3 hybrid workdays per week may be available after a probationary period, depending on job duties, project work, and supervisor approval.

The anticipated salary range for this position is $80,000 to $92,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.   

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.