IT Client Support Specialist I (TEMP)

Undergraduate Admissions: 

The Office of Undergraduate Admissions supports the university in meeting its strategic enrollment goals and fulfilling the UCF Strategic Plan. It is responsible for coordinating the identification, recruitment, admissions and enrollment of all undergraduate first-time-in-college, transfer, non-degree, dual enrollment, early admission and non-Florida public institution transient students. The office leverages the UCF brand to market, communicate and engage with broadly diverse, talented and academically qualified students who will enrich our community and achieve academic and personal excellence.

The Opportunity:

This position assists in the daily operations of the Office of Undergraduate Admissions as part of the Technology unit. Duties will include suspense reconciliation and customer support for the Online Application in addition to other reconciliation functions necessitated by automated processes.

Responsibilities:

• Create and maintain Schools/Organizations in both Slate and PeopleSoft based on requests from Undergraduate Admissions, Registrar and Graduate Studies.
• Suspense reconciliation for PeopleSoft data loads – AP Scores and Slate Applications.
• Admissions Revoke (ADRV) process for reactivation applications in PeopleSoft.
• Duplicate delete request submission process in PeopleSoft.
• WAPP process in both Slate and PeopleSoft.
• ACT/SAT Test score process – file retrieval in PeopleSoft and file loads in Slate.
• Test score research for Undergraduate Admission student support.
• Other duties as assigned.

Minimum Qualifications:

High School Diploma or equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).   

Preferred Qualifications:

• Knowledge of computer concepts
• Student database systems (PeopleSoft Campus Solutions, Slate)
• Data loads, processes, data review and reconciliation.

Special Instructions to the Applicants:

This position is a limited time position for 4 months, through April 30th, 2025.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off.  

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.