Administrative Assistant I

The Opportunity:

UCF’s Student Success and Well-Being (SSWB) UCF Connect Department is currently accepting applications for an Administrative Assistant I “Connect Specialist.” If you enjoy working with students, this position is for you! This is an on campus, entry level position which includes support for prospective and current UCF students, as well as administrative/office support functions for staff, faculty, and academic programs located at the UCF Transfer Center. The position will create and maintain positive relationships with all stakeholders, including transfer-sending institutions, state college partners, and transfer students. This position/classification may be moved at management’s discretion within the SSWB division to a commensurate level position as determined by the Vice President of Student Success and Well-Being or his/her designee.

Responsibilities:

• Serves as a Connect Specialist for UCF Connect Transfer Center and is the initial contact person for prospective students.

• Answers phone calls, assists walk-in inquiries, receives and logs student documents, and responds to students and visitors with general questions.

• Assesses, advances, and motivates students to schedule an appointment with an academic success coach and schedules the initial student appointment.

• Uses the standardized contact strategy/communication plan and documents/tracks contacts using the identified software platform and additional mechanisms.

• Shares information with students that assists them in their preparation for meeting with a success coach.

• Maintains professional discretion and confidentiality related to student records and other information.

• Provides administrative and clerical support to the UCF Connect Center.

• Schedules meetings and appointments for staff and faculty.

• Makes copies.

• Distributes mail.

• Collects and organize statistical data.

• Assists with room schedules for classes/meetings/events and facilitating room changes.

• Assists with staff and student ID's, budgeting and purchasing, automotive and facility maintenance, office supplies and other related expenditure forms.

• Maintains bulletin boards/workrooms/office suite.

• Disseminates updated UCF marketing materials.

• Assists with operations and events to include preparation of meetings and other relevant functions or events.

• Organizes and participates in recruitment outreach and activities such as campus/faculty-related events via phone calls, e-mails, classroom visits, information tables, etc.

• Open Houses, Degree Expos, Welcome Back events and other campus/community events.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• High level of customer service and interpersonal skills.

• Excellent written and oral communication skills.

• Ability to work collaboratively and develop effective relationships with key stakeholders.

• Excellent organization and multi-tasking skills with high level of attention to detail.

• Ability to work under pressure in high-traffic environment with deadlines, goals and time limitations.

• Ability to communicate effectively in a multi-lingual environment a plus.

• Proficient in MS Office (Outlook, Excel, Word). Knowledge of SalesForce, PeopleSoft and Teams a plus.

Additional Application Materials Required:

In addition to the online application, candidates should upload a cover letter and a current resume.

Special Instructions to the Applicants:

This position is fully onsite, located on UCF's main campus.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.