Business Systems Analyst II

The Opportunity:

The Business Systems Analyst II is responsible for supporting research information systems as part of the Graduate and Research IT (GRIT) team in the Office of Research. Primary responsibilities include supporting the university’s electronic research administration system, the Huron Research Suite (HRS). The Analyst serves as a liaison between various stakeholders, including business users, management, and IT teams, to ensure effective communication and collaboration.

In this position, you will provide systems administration and support by managing help desk tickets submitted by end-users reporting system issues and/or submitting enhancement requests. You will also be responsible for supporting system upgrades. The Analyst must have excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities. This position will also collaborate with GRIT’s Reporting and Analytics team to create and manage reports for business stakeholders (Please note this is not a Data Analyst position).

Responsibilities:

• Provide systems administration and support by being the Subject Matter Expert (SME) for the HRS module(s) supported. This includes providing technical support and troubleshooting assistance to non-technical end-users, reporting system issues to the software vendor, and resolving inquiries promptly.  

• Manage multiple planned system upgrades in alignment with vendor recommendations. Responsibilities include system and business process analysis, systems testing, creating and updating end-user documentation, and creating and facilitating systems training for end-users. The testing phase of upgrades is the most time-consuming for this role. This includes creating test scripts for various levels of testing (unit testing, regression testing, user acceptance testing) and performing thorough testing to ensure system functionality works as expected.

• Collaborate with stakeholders to analyze and evaluate business processes to understand their requirements and identify opportunities for process improvements. As the system SME, the analyst helps stakeholders understand how the software can support their business needs. Ensure proposed changes or modifications do not conflict with other modules or established processes across the units.

• Gather and analyze functional requirements by collaborating with business users and stakeholders to understand their needs, objectives, and challenges. Conduct meetings to elicit and document business requirements. Create functional design specifications and user stories for approved system customizations.

• Create and maintain end-user documentation including user guides, FAQs, and instructional videos. Develop new training materials and facilitate (on-site and remote) training for end-users as needed.

• Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Expertise with providing technical support to non-technical end-users.

• Proficiency with software upgrades to include creating test scripts for various levels of testing (unit testing, regression testing, user acceptance testing).

• Experience supporting Software as a Service (SaaS) applications and working with software vendors.

• Critical thinking skills and autonomy to solve complex problems with limited supervision.

• Ability to work within multiple system environments.

• Experience supporting system integrations.

• Familiarity with business process modeling and system design methodologies.

• Knowledge of software development lifecycle (SDLC) and project management principles.

• Excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities.

Special Instructions to the Applicants:

Applicants must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Applicants must reside within driving distance of the main campus in Orlando. Hybrid/Remote work will be considered for the right candidate.

Occasional evening and weekend work may be necessary for specific system events which are planned and communicated in advance.

This is a Contract and Grant (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.