Custodial Specialist III

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Facilities Operations department is seeking a Custodial Specialist III to join the Housekeeping team. In this role, you will oversee the supervision, training, planning, scheduling, and workload coordination of dedicated staff members. Key responsibilities include maintaining high standards of cleanliness, safety, and functionality for all buildings, systems, equipment, and surrounding areas managed by the housekeeping department.

Responsibilities:

• Lead Custodial Specialist I and II employees in daily work performance: Coach and train employees on job assignments, standards, and customer service.

• Conduct quality checks of employee work assignments to ensure buildings are cleaned to the level specified in the Quality Assurance audit program, and all work is completed as scheduled and performed within the allotted time.

• Develop and execute a system of internal controls that provide reasonable assurance unit operations are effective and efficient, unit assets are safeguarded, unit financial information is reliable, and the unit complies with applicable laws, regulations, standards, policies, and procedures.

• Perform and document cleanliness audits; Record and track inspection ratings; Conduct appropriate employee performance follow-ups when necessary.

• Provide and schedule safety training to the team.

• Review all work orders assigned to the zone.

• Maintain and enter accurate data into the Integrated Work Management System (IWMS); Provide team with a schedule that allows coordination between zone supervision, staff, work groups or trades, vendors, customers, UCF or State of Florida inspectors, and stakeholders required to complete a job.

• Prioritize, validate, and distribute work requests following established departmental standard operating procedures, applicable State and Federal guidelines, and the unit process guide.

• Collaborate with key stakeholders to schedule utility and equipment shutdowns and/or area closures required to complete the project. Respond to all life safety and urgent work orders in an expedited manner.

• As part of the high-performance work team, this position performs light maintenance activities which may include but are not limited to restroom dispenser repairs, drain cleaning, light bulb replacements, painting, and/or pressure washing.

Minimum Qualifications:

Completion of 9th grade and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 1+ years of leadership or supervisory experience.

• 3+ years experience in a custodial, janitorial, or a similar physical role.

• Ability to assess material needs, order, and sustain accurate and sufficient inventories.

• Previous experience organizing resources and ensuring work productivity and service meet UCF quality assurance standards.

• Experience in a customer-focused role where professionalism is needed, along with the ability to maintain confidentiality and address sensitive matters appropriately and efficiently.

• Capable of communicating in conversational English to work effectively with customers and team members, operate and interpret the functions of the electronic equipment (iPad for IWMS PM checkpoints), comprehend standard safety procedures, and utilize telecommunication devices.

• Ability to delegate, train, coach, lead, motivate, and ensure cohesiveness with individuals from varied backgrounds and experiences.

• Experience using tools for tasks (mop/mop bucket, dust mop, broom, scrub pad, radio, etc.) and small and/or large floor equipment for carpet and hard floor care.

• Knowledge of safety for EH&S-approved chemicals for daily cleaning of restrooms, floors, and surfaces and ability to use approved chemicals.

• Able to comprehend and support all applicable Federal, State, and local safety rules and regulations, including OSHA, Dept. of Health, and the Bureau of Fire Safety.

• Capable of understanding, communicating, applying, and enforcing UCF guidelines, regulations, and policies, as well as comprehending reports, inspections, and documentation pertinent to the unit.

• Ability to interpret, follow, and/or provide instructions.

• Flexible for use and direction by trade for most urgent requirements.

Health Assessment Required:  

UCF policy requires completion and passing of a physical exam for this position.

Special Instructions to the Applicants:

Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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