Manager, Endpoint Engineering Services

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Information Technology Department within Facilities and Business Operations is seeking to hire an IT Manager, Endpoint Engineering Services. This role is responsible for leading and supervising a team of Enterprise Infrastructure System Engineers and System Administrators while developing strategies and roadmaps for operating systems and application support. The manager oversees the implementation, maintenance, and continuous improvement of tools that manage Linux, Apple, and Windows operating systems, as well as application support platforms. In collaboration with the Support Zone, Information Security Office (ISO), Office of Instructional Resources (OIR), and Microsoft Infrastructure teams, this position ensures the delivery of reliable, scalable, and secure technology solutions that align with the university’s Minimum IT Standards strategy.

Responsibilities:

• Serve as the product and development manager for enterprise software management systems and application management tools.

• Lead and support a team of System Engineers and System Administrators to ensure efficient software deployment, upgrades, and patch management across the organization.

• Collaborate with executives and process owners to establish a clear vision for enterprise software management systems and operating system lifecycle standards.

• Oversee governance, manage the request backlog, and drive continuous improvement for operating system and application support tools.

• Plan and manage the operation of enterprise Software Systems Management platforms and related cloud-based services.

• Ensure all deployment solutions and third-party application support align with UCF policies and IT industry best practices.

• Monitor support requests and incidents using IT Service Management (ITSM) tools to ensure timely and effective resolutions.

• Lead the team to consistently achieve a 90% or higher satisfaction rate in service delivery for requests and incidents.

• Manage team performance through regular feedback, progress documentation, and formal employee evaluations.

• Coach and mentor staff to enhance effectiveness, and develop professional growth plans for both the team and self.

• Design and oversee student apprenticeship, senior project, and internship programs to foster hands-on learning and career development.

• Perform other related duties as assigned.

Minimum Qualifications:

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• 3+ years of supervisory/management experience leading technical teams in higher education or a large, complex organization.

• 5+ years of experience managing enterprise infrastructure, operating systems, or software systems management platforms.

• Proven ability to coach and develop staff, including student apprenticeships, internships, or project-based learning programs.

• Experience with Windows, Linux, and Apple operating systems and their lifecycle management.

• Demonstrated ability to manage software deployment, patch management, and application support processes.

• Strong communication, collaboration, and problem-solving skills.

• Experience with enterprise software management tools, cloud-based platforms, and IT Service Management (ITSM) systems.

• Familiarity with IT governance, policy alignment, and continuous improvement methodologies.

• Industry certifications such as ITIL, Microsoft, AWS, or other relevant credentials.

• Master’s degree in Information Technology, Computer Science, or a related discipline.

Special Instructions to the Applicants:

The anticipated salary range for this position is $104,664 to $130,830. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Manager, Enterprise Infrastructure

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!  UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.