School Certifying Officer

Military and Veteran Student Success:

The Office of Military and Veteran Student Success, a unit within the Department of Access and Community Engagement is dedicated to providing student veterans and military-connected students with an enriching and inclusive student experience. The office works with university and community partners to provide a student experience that allows student veterans and military-connected students to achieve educational and career goals through academic success and community partnerships.

The Opportunity: 

The School Certifying Officer has primary responsibility for processing timely and accurate VA Educational Benefit certifications. The School Certifying Officer will monitor student enrollments for all student veterans and military-connected students utilizing VA Educational Benefits. Additionally, the certifying officer will monitor financial transactions related to VA educational benefits, working closely with appropriate university offices to ensure regulatory compliance. The specialist will maintain thorough working knowledge of military and veteran's educational benefits, including all state and federal legislative requirements. Additionally, this position will be responsible for the case management and oversight of student academic success, referring those students in need of assistance to a higher level of academic support.

Responsibilities:

• Responsible for reporting the enrollment and certification status for students utilizing VA educational benefits. Process VA educational benefits and enrollment certifications in VA ONCE in a timely and accurate manner. Ensures all required documentation is on hand and complete prior to certification. Maintains records and updates the database that contains the latest information on courses in the ACE guide, enrollment certifications, and other documentation. Safeguard records and sensitive documentation in a secure location to ensure student veterans and military-connected students’ privacy is protected.

• Provides case management for assigned student veterans and military-connected students to ensure compliance with enrollment hours, degree plans, and academic standing. Runs degree and grade reports as required to monitor student academic status. Refers students experiencing academic difficulty and/or on academic probation to the academic success coach or peer success coach team.

• Be a subject matter expert regarding state/federal regulations and benefits by attending professional development and training opportunities, reading VA advisories and bulletins. Be knowledgeable and understand institutional policies, programs, and procedures to include academic program status and student statuses.

• Supervise school certifying assistants throughout the certification process to ensure information is annotated correctly and information is successfully input into the Enrollment Manager system.

• Assist in training and development of new staff and assistants on VA policies, procedural updates, and university policies. Supports new student orientation for student veterans and military-connected students transferring to UCF. Also assist in preparing for DoD MOU renewal, WEAMS updates, and compliance audits.

• All other duties as assigned.

Minimum Qualifications: 

High School Diploma or Equivalent and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Must be certified as a VA School Certifying Official within one year of hire.

Preferred Qualifications:

• Bachelor’s Degree.

• Familiarity with the military experience or veteran's affairs.

• Customer service experience.

• Excellent organizational skills and attention to detail.

• Outstanding communication skills, including interpersonal skills and presentation skills.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide.   

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.